Customer Service, Technical Support

Teresa K Gandara

**** ********* **. ***. **** San Antonio Texas, 78229

210-***-****(H) E-mail: *************@*****.***

Objectives

To obtain challenging and responsible work experience. Acquire the skills and knowledge I will need to be successful within the company.

Career Overview

Personable and responsible Fuel Desk Representative with 5+ years of experience working in fast-paced environments. Solid team player with great

positive attitude. Dedicated Technical Support Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths

•

• •

Large cash/check deposits Strong organizational skills

• Cash management

• Creative problem solver

• Store maintenance

• Listening skills

• Inventory control

• Excellent communication skills

• Telephone inquiries

• MS Windows proficient

• Customer service

• Problem solver

• Credit card processing

• Fast learner

• Telecommunication skills

• Courteous demeanor

• Multi-line phone usage

• Energetic work attitude

• Invoice processing

• Strong client relations

• Adaptability

Accomplishments

• Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

• Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

• Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

• Greeted customers upon entrance and handled all cash and credit transactions.

• Handled cash, check, credit and automatic debit card transactions.

• Compiled inventory lists and worked with vendors for product pricing and special orders.

• Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift.

Work Experience

Technical Support Representative

April 2012 to June 2012

KGB_USA – San Antonio, Texas

• Providing Technical Support for Verizon FiOS data/video/voice customers over the phone. Asked open-ended questions to assess customer

needs.

Cashier

February 2009 to May 2010

Sun Country – Roswell, New Mexico

• Basic customer service, Shift/Daily reports Counted Drawer/Safe, Counted/stocked Cigarettes, Daily sales and Count of Lottery. Worked

as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service. Maintained

cleanliness and presentation of stock room and production floor. Earned management trust by serving as key holder, responsibly opening

and closing store.

Fuel Desk Representative

August 2008 to January 2009

Pilot Travel Centers – San Antonio, Texas

• Customer Service, Lottery, Maintaining Deli/Beverage area, Cashed Checks, Counted/Stocked Tobacco Products, Western Union,

Gathered valuable information from customer to activate fuel pumps. Answered questions regarding store and products, while maintaining

knowledge of current sales and store promotions. Computed accurate sales prices for purchase transactions. Worked as a team member

performing cashier duties, product assistance and cleaning while providing excellent customer service.

Fuel Desk Representative

February 2007 to July 2008

TA Travel Centers of America – San Antonio, Texas

• Customer Service, Western Union, Cashed Checks, Gathered Valuable information from customer to activate fuel pumps, Shift Reports,

Counted Drawer/Safe. Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent

customer service. Assisted customers in person and via telephone. Maintained cleanliness and presentation of stock room and production

floor. Stocked and rotated inventory regularly.

Cashier/Hostess

May 2005 to January 2007

Flying J Cookery – San Antonio, Texas

• Customer Service, Greeted/Seated Guests, Cashed out tickets, Helped waitress, line cook, buffet cook, deli cook and dish washer as

needed. Helped Manage. Stocked and rotated inventory regularly. Assisted customers with store and product complaints. Assisted

customers in person and via telephone. Worked as a team member performing cashier duties, product assistance and cleaning while

providing excellent customer service. Assisted customers with food selection, inquiries and order customization requests.

Educational Background

Sam Houston High School, 2005

San Antonio, Texas, United States

Basics

High School Diploma

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