Customer Service Representative

Girlie Rarama

** *****-***** **., ****** Bolton Isla,

Davao City, Philippines 8000

Contact No.: +639*********

Email: ********@*****.***

OBJECTIVE

To work with a reputed organization in a position where I can develop and utilize my versatile skill set, add demanded value to the organization I work for and thus to prove my worth.

SKILLS

• Good Customer service and Communication skills

• Technical Skills: Basic Network troubleshooting, Basic computer repair and Troubleshooting

• Has the ability to work as part of a team and on own initiative

• Serves customers by selling products; meeting customer needs.

EMPLOYMENT HISTORY

Real Estate Appointment Setter (work from home)–January 2014–August 2014

Contact potential customers by phone to explain products, services and purchase information about properties for sale. Use customer information -- for example, name, address and telephone number -- from a computerized database to initiate cold calls and deliver a scripted sales talk in order to persuade the customer to attend a meeting to discuss sales options for a timeshare opportunity or property.

Helpdesk Supervisor (work from home) – October 2012 – November 2013

Supervise and monitor helpdesk team to ensure the quality and productivity are met on daily basis. Make daily reports and coordinating with the upper management for daily progress and issues. Conduct training for incoming helpdesk agents.

Technical Support Representative - March - September 2012

(ATT-Uverse) VXI Global Inc.

Technical Support Representative - May 2011 - January 2012

(ATT-Uverse) Sutherland Global Services

Provide clients support by resolving their technical issues via phone,Technical issues such as; email, digital tv configuration issues, internet and provides basic billing issues of member.

Customer Service Representative - Nov 2009 – April 2011

(FTD) Sutherland Global Services

Assisting customers by providing product and service information; responsible in taking orders and improving number of sales.

Technical Support Representative - March 2009 – October 2009

(Symantec-Norton) Sutherland Global Services

Provides assistance in software installation, resolution and help customer to obtain general understanding of OS and application operations related to company offered services.

JMC-Worldlink Inc. (Outbound), November 2007 – February 2009

Contact businesses or private individuals via phone in order to solicit sales for goods or services and maintain records of contacts, accounts and orders

EDUCATIONAL BACKGROUND

Bachelor of Science Electronics and Communication Engineering

Holy Cross of Davao College, March 2006

Holy Child School of Davao, SY: 1996-2000

E. Jacinto St., Davao City

Magallanes Elementary School, March 1994-1995

Magallanes St., Davao City

Reference:

DaydeusVillamor Branch 5-Judge, MTCC

Allen Abas CEO/Owner, Sycore

GaloleoTuazon Supervisor, VXI Global Inc.

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