Customer Service Representative
Resume:
Shannon P. Fields
**** *********** **, ********, ** 60162
**************@*****.***
ROTO ROOTER-LOMBARD, IL
Customer Service Representative 03/2013-present
Analyze customers’ needs and schedule appointments.
Communicate with over 200 customers a day.
File complaints if customers have any problems with their techs.
VICTORY CENTER OF RIVERWOODS- MELROSE PARK, IL
Receptionist 01/2011-present
Take calls for managers and residents. Send out fax, emails and mail for managers.
Evaluate and update important information into the Microsoft Excel.
Answer any questions the residents and guest may have about Victory Center policy and
regulations.
FLORISTS’ TRANSWORLD DELIVERY (FTD) – DOWNERS GROVE, IL
Customer Service Representative 02/2011 – 11/2011
Responded to incoming orders from customers and agents
Maintained a large volume of call activity
Provided professionalism and resolution to all calls
TRANSCORE – LISLE, IL
Customer Service Representative 08/2010 – 02/2011
Processed telephone inquiries regarding IPASS accounts and toll way violations
Performed account maintenance including account changes and adjustments
Processed account payments, overages, and vehicle additions
Data entry and other duties as assigned
FLORISTS’ TRANSWORLD DELIVERY (FTD) – DOWNERS GROVE, IL
Customer Service Representative 02/2010 – 05/2010
Responded to incoming orders from customers and agents
Maintained a large volume of call activity
Provided professionalism and resolution to all calls
HOMEGOODS – LOMBARD, IL
Sales Associate 10/2009 – 02/2010
Assisted customers with locating and purchasing merchandise
Performed inventory control and stocked items as needed
Assisted with store moves, merchandising, and housekeeping
Provided informed and friendly customer service
EDUCATION
College of DuPage Glen Ellyn, IL
Business 08/2009
Proviso East High School Maywood, IL
Diploma Received 05/2008
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