Sales Customer Service

MORAYO K. YAMOAH

Cell: 510-***-**** • Home: 310-***-****

*******@*****.*** • HTTP://WWW.LINKEDIN.COM/IN/MORAYOYAMOAH

CURRENTLY RESIDE IN THE GREATER LOS ANGELES AREA – OPEN TO VIRTUAL / REMOTE

OPPORTUNITIES

CAREER SUMMARY

Project Management professional with broad experience delivering scalable technology solutions. Six Sigma

green belt with proven ability to control processes and activities in a result-oriented manner for successful

delivery. Certified Scrum Master (CSM). Highly skilled in deployment of customer-oriented quality solutions with

expertise in Enterprise Content Management (ECM), Information Technology (IT) and network design

implementation. Comprehensive knowledge of all phases of Software Development Life Cycle (SDLC).

Demonstrated results in establishing and managing stakeholder relationships. Experienced and keen instinct to

deliver project results. Ability to assimilate new information technologies within project scope. Security

Clearance: Department of Defense (DoD) Secret

CRITICAL SKILL SET

• • •

Business Process Improvement Capability Maturity Model Integration (CMMI) Change Management

• • •

Contract Negotiation IT infrastructure Library (ITIL) Lean Six Sigma

• • •

Project Management Proposal Development Records Management

• • •

Software Configuration Subcontracts Management Technical Writing

PROFESSIONAL EMPLOYMENT HISTORY

IT/COMMUNICATIONS COMMITTEE MEMBER, PRO BONO 06/13 – NOW SOUTH BAY PROFESSIONAL ASSOCIATION

Provide expertise in executing IT and Communication functions for the South Bay Professional Association

(SBPA) on a volunteer basis. Driven by synergy with other professional job-seekers to facilitate career

development, personal growth and networking opportunities. Develop professional skills by participating in

training workshops. Active engagement on the committees supporting activities such as maintenance of the

website, creation of the monthly newsletters and facilitation of training workshops. Devote time to maintain

and manage the following functions: Website administrator, LinkedIn group manager, new members’ on-

boarding and manage group email distribution list.

• Co-editor/ copy editor/contributing writer for the SBPA monthly newsletter.

• Researched, created and conducted the training workshop seminar “Using Social media for job

search”.

IT BUSINESS PROCESS PROJECT LEAD 08/10 – 12/12 NORTHROP GRUMMAN CORPORATION

Responsible for the business records life cycle management. Facilitated the management of company-wide

information compliance regulations by enforcing, executing and keeping business records according to

regulatory requirements. Maintained ISO AS9100C compliance for quality records. Led the exploration effort

to transition and the acquisition of an Electronic Records Management System (ERMS).

• Created content and delivered sector wide training of 300 records management administrators. Led,

coordinated and ensured compliant of the annual sector audit review of vital records and record retention

schedule.

• Researched and implemented information security regulations to address electronic retention and

disposal policies. Aligned Electronically Stored Information (ESI) with retention requirement to expedite

the retirement and disposition of mainframe systems. Established electronic distribution and sign-off

authorization of records eligible for destruction ensuring compliance and effective approval enforcement.

• Coordinated sector-wide participation in Operation Roundfile which resulted in the elimination of over

400K lbs of unnecessary document stored on-site. Redesigned and streamlined the deployment of

sector-wide online Records Storage and Retrieval Management Systems, resulting in a 75% reduction in

the associated paper and printing cost.

MORAYO K. YAMOAH • HOME: 310-***-**** • CELL: 510-***-**** • *******@*****.*** PAGE 1

IT INFRASTRUCTURE SERVICES MANAGER 01/06 – 04/10 NORTHROP GRUMMAN CORPORATION

Performed daily planning, organizing and management of staff providing support services to ensure the

stable operation of the Telecommunication operation. Implemented policies, procedures and best practices

necessary to comply with ITIL Framework. Worked closely with the infrastructure Architect and decision

makers to identify, recommend, develop, implement and support cost effective technology solutions.

Interfaced with third parties vendors to obtain quotes and managed contracts for telecommunication

services. Acted as the business area liaison, interfaced with sector program management office and

customers to communicate technology standards, gather business requirements to develop and

implementation implantation and support plans.

• Evaluated and incorporate new communications technologies solution reducing equipment overhead

cost by 5%.

• Led Lean Six Sigma event to streamline customer support function by eliminating associated cost of

paper-based order request.

• Served as single point-of-contact for the audit timelines to ensure team met schedules.

• Managed network design projects, compiling Information Security Compliance requests and Service

Level Agreement (SLA) metrics to ensure process compliance. Evaluated and developed solutions to

project issues to meet customer productivity goals and objectives.

• Tracked and analyzed Peregrine ticket metrics and disseminated project artifacts to teams and

stakeholders identifying trends, variances to initiate corrective actions to resolve issues.

SUBCONTRACTS MANAGER 03/03 – 12/05 NORTHROP GRUMMAN CORPORATION

Member of the Global Supply Chain organization, performed procurement and supplier management

functions in support of U.S. Government. Developed, executed and managed the subcontract program plan

for firm fixed price and cost plus effort. Participate in make-buy reviews. Coordinated and prepared Request

for Quotations/Proposals documents for major Subcontracts including Statement of Work, flow downs,

Supply Data Requirement List (SDRLs) and all appropriate requirements. Established major Subcontract

milestones objective and managed performance to committed schedules and specifications. Issued and

managed Purchase Orders/Subcontracts for large, complex products/items. Managed Subcontracts

responsible for the technical and schedule performance of assigned major contracts within cost limitations.

Supported negotiation of final price with subcontractors and coordinated the generation of earned value

reporting as required.

• Documented procurement transactions consistent with regulatory procedural requirements and post

award administration including change activities.

• Familiarity with Federal Acquisition Regulation and Defense Federal Acquisition Regulation.

• Provided technical, financial and schedule performance of subcontracts and interface with

engineering, program office and legal counsel to ensure compliance with company and Government

requirements.

PROPOSAL SERVICES MANAGER 12/01 – 04/02 RIVERSTONE NETWORKS

Managed the creation and development of product technical solutions requests: Request For Information

(RFI) and Request For Proposal (RFP).

• Worked with sales and pre-sales account representatives to structure responses that represented

value proposition aligned with sales strategy.

• Provided solutions and created “boilerplate” scenario in a commercial framework for product line

which reduced the turnaround time for completion of RFIs/RFPs .

PROJECT MANAGER 08/99 – 06/01 CISCO SYSTEMS

Program managed engineering projects from concept to delivery. Worked with cross-functional project

teams to develop the program release plans and schedules. Developed integrated project schedule for the

deliverables of all the functional areas of project. Monitored project progress in all cross-functional areas

according to milestones and schedules. Responsible for managing and coordinating product development

from “Proof of Concept” to “End of Life.” Provided technical expertise to Product Marketing, Engineering

teams and Independent Software Vendor (ISV) Partner.

MORAYO K. YAMOAH • HOME: 310-***-**** • CELL: 510-***-**** • *******@*****.*** PAGE 2

• Drove and influenced the dynamics of software product development of routers and switches to

impact on-time successful delivery.

• Aligned ISV program with corporate wide Cisco Architecture for Voice Video and Data partner

program, exceeded target numbers of ISV at inception

• Received Cisco Achievement Program (CAP) award for contribution.

TECHNICAL MARKETING ENGINEER 09/96 – 07/99 CISCO SYSTEMS

Worked with Product Marketing and Engineering teams to test and document features in new product

releases. Reviewed product requirement documentations, software functional and design specifications and

other relevant documentation to extract key features for competitive and usability testing. Provided training

and support to field engineers. Supported sales inquiries and activities by responding to customer telephone

and email requests. Interfaced with customers in pre- and post-sales situations by providing technical

information and support. Supported product technical demonstrations, sales activities and assisted in

tradeshow pod setup. Provided deployment guideline for security product line, PIX Firewall and Access

Control Server.

• Interfaced with customers during pre- and post-sales activities by providing product design solution.

Helped bridge “product” knowledge gap between Customer Service, Marketing, Engineering and Sales

teams by providing new product information training.

• Supported product technical demonstrations and sales activities including setup of tradeshow pod,

hence added value to product line services, marketing collateral and sales field communication.

• Received Cisco Achievement Program (CAP) award for major account win.

SOFTWARE INTEGRATION ENGINEER 08/95 – 09/96 CISCO SYSTEMS

A Member of Software Configuration Management and product release team . Responsible for release

engineering and integration of Cisco IOS software. Provided software validation, verification and

interoperability testing of First Customer Shipped software. Developed and automated configuration

management tools to support the release processes. Functioned as the primary liaison for the integration

and distribution of Cisco IOS ® software. Acted as the focal point for technical resources for program

manager, manufacturing representatives and customer to ensure correct release and distribution of product.

• Lead the migration of software baseline from Open Source Version Control, CVS, to ClearCase.

• Developed scripts to support the release and integration of Cisco IOS ® software into product platforms.

• Improved the release processes and procedures by automating the build environment tools that

significantly reduced the software build time.

• Received four “Individual Performance Award” for dedicated and outstanding contributions .

SOFTWARE CONFIGURATION ENGINEER 03/94 – 08/95 MOTOROLA INC.

Team member of software development group designing an integrated network management system using C

and C++. Developed test plans, scripts and tools for release and build process. Working knowledge of

network protocols and proficient in shell scripting. Responsible for product source code issues and network

system resources.

• Coordinated software release activities, building, installing, maintaining and tracking of code release.

Supported, installed and maintained software source code control management tools, ClearCase and

Distributed Defect Tracking Systems.

• Built and released software baselines to Quality Assurance and Manufacturing teams. Improved the

software configuration management infrastructure by creating automated scripts. Led the software

process improvement team in the re-use of source code modules.

SYSTEMS ADMINISTRATOR 08/91 – 02/94 MOTOROLA INC.

Provided administrative and technical support function for heterogeneous network consisting of HP/Apollo,

Motorola UNIX systems, Macintosh, SUN, PC, and NCD X-terminals. Implemented and supported Macintosh

mail server and gateway applications. Responsible for system configuration, upgrade and management of

computer peripherals. Performed new system installations, maintenance and troubleshooting of hardware

and software. Maintained connectivity of Local Area Network.

MORAYO K. YAMOAH • HOME: 310-***-**** • CELL: 510-***-**** • *******@*****.*** PAGE 3

• Received worldwide employee recognition award for outstanding accomplishment resulting in

achievement of corporate goal.

EDUCATION, ACCREDITATIONS AND AFFILIATIONS

• Information Technology Management Certification – UCLA Extension - June 2014

• Project and Program Management Certification - University of California, Santa Cruz Extension

• Business Management Certification - University of California, Santa Cruz Extension

• Bachelor of Science, Computer Science - California State University, Fullerton

• Member of Project Management Institute (PMI)

• Certified Six Sigma Green Belt

• Certified Scrum Master (CSM) - Scrum Alliance

TECHNOLOGY PROFICIENCIES

• Agile Project Management – Rally • Microsoft Office Suite • Microsoft SharePoint

• Lean Methodology - DMAIC • Microsoft Project • Microsoft Visio

MORAYO K. YAMOAH • HOME: 310-***-**** • CELL: 510-***-**** • *******@*****.*** PAGE 4

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