Customer Service Manager

Steve McKinley ***** Schavey Rd.

DeWitt, MI *****

Cell: (734) 417-

**** ************@*****.***

Summary

Ambitious, self-motivated economics major with excellent financial analysis

and data management skills. Experience with financial models, statistics,

accounting, and economic analysis. Proficient with advanced MS Office

(Access, Excel, Outlook) SQL and database systems. Excellent attention to

detail, problem solving, time-management, written and verbal communication

skills. Strong independent judgment and decisions making skills, client-

focused, goal-oriented and looking to make an immediate positive impact.

EDUCATION

UNIVERSITY OF MICHIGAN Ann

Arbor, MI

B.A. in Economics

August 2004

Relevant coursework:

Intermediate Micro and Macro Economics, Financial Economics, Money Banking

and Financial Markets, Financial Accounting, Business Law, Statistics I,

Calculus I, Social Capital & Networks, European Economy, Health Economics

RELEVANT SKILLS

> Financial Analysis: DCF, CAPM, NPV, IRR, Stock/Bond/Derivatives Pricing:

Future, Forwards, Swaps, Options

> MS Excel: Formulas, V Lookup, Pivot Tables, AutoFilter, Multi-tab

spreadsheets, IF function, Lists, Formatting

> Computers: Excel, PowerPoint, Access, Outlook, SQL, FACTS Mainframe,

WinTeam, Ultra Edit, FTP, HTML

> Statistical Analysis: Mean, Variance, Distribution Curve, Regression

Models, Histograms, Correlation, T-tests

> Economic models/theory: Cost/Benefit Analysis, Price Optimization,

Marginal Utility, Monopolistic Competition

> Accounting fundamentals: Financial Statements, Accounting Equation, T-

Account, General Ledger, Journal Entry

> Written Communication: Completed college writing courses in Essay,

Creative and Argumentative writing

PROFESSIONAL DEVELOPMENT

MSU Federal Credit Union - Personal Credibility

Seminar

May 10, 2010

Grand River Connection - Young Professionals Networking

Organization June 2010- Present

EXPERIENCE

THE PROFESSIONAL GROUP

Detroit, MI

Accounting Assistant October

2013 - December 2013

The Professional Group is a full suite professional cleaning, grounds

maintenance and janitorial services company. It operates on a regional and

national level under the Belfor umbrella, a worldwide leader in disaster

recovery and property restoration.

. Assisted the Financial Analyst, Controller and CFO with month-end closing

procedures including account reconciliations, job cost analysis, journal

entries, reports and invoicing. Maintained customer status in database.

. Assisted with accounts receivable analysis including identifying accounts

to be contacted. Assisted with creating payroll spreadsheets, month end

reports evaluating job profitability and registering the company in new

states.

MCLAREN HEALTH PLAN (TEKsystems Staffing)

Flint, MI

Data Technician - Business Information

October 2012 - February 2013

McLaren Healthcare is a fully integrated health network including nine

hospitals, ambulatory surgery centers, imaging and dialysis, physician

network, assisted living facilities, retail pharmacy, medical malpractice

and insurance company with more than 15,000 employees.

. Extracted, manipulated and converted medical claims data between various

systems using a variety of programs: MS Excel/Access, SQL, FACTS

Mainframe, Monarch, Accuterm, Ultra Edit, Cute FTP, and other

applications.

. Performed standard production data imports and exports, including, but

not limited to provider files and data warehouse imports and provided

analysis for quality and data integrity. Reviewed uploads in FACTS

Mainframe.

Steve McKinley 11755 Schavey Rd. DeWitt, MI 48820

Cell: (734) 417-

9801 ************@*****.***

PEARSON EDUCATION, INC.

Lansing, MI

Pearson is a large British multinational publishing, education and

technology company and is the largest book publisher in the word. It

provides publishing and assessment services to schools and corporations and

owns several leading media brands including Penguin Readers, Prentice Hall

and Financial Times Press.

Mathematics Project Scorer

March - April 2012

. Scored over 7,000 statistics and math problems relating to concepts of

Mean, Median and Mode. Assigned numerical scores in two parts.

Evaluated feasibility of student constructed responses, mathematical

diagrams and student created illustrations. Passed qualification tests

and absorbed analytical rubric.

Math/Science Project Scorer (Bilingual)

March - July 2011

. Scored over 9,000 7th grade statistics problems involving changes in

probability. Evaluated tree diagrams, lists of outcomes, short answer

essays, partial credit and full credit distinctions. Evaluated written

explanations of scientific properties and their application to real-life

problems. Scored English & Spanish papers.

Writing Project Scorer

April - May 2010

. Scored over 400 two page 7th grade writing tests. Evaluated essays in:

Content, Style, Sentence Formation, Usage, Mechanics. Developed

excellent proofreading skills, improved grammar, sentence formation, and

critical thinking skills. Met and exceeded performance benchmarks and

received invitations for future scoring projects.

FARM BUREAU INSURANCE OF MICHIGAN

Lansing, MI

Claims Paperless Project

August - October 2011

. Utilized On-Base document management system to convert paper-based

insurance claims documents to computer files. Processed 1,000 documents

per day: correspondence letters, medical reports, invoices and police

reports

. Position required excellent data management, teamwork, communication and

problem solving skills.

UNITED PARCEL SERVICE, INC.

Lansing, MI

Seasonal Driver Helper

October - December 2010 & 2011

. Delivered more than $30,000 of customer merchandise during busy holiday

delivery season. Scanned packages, prepared delivery notices, updated

DIAD computer scanner, collected signatures, and resolved customer

issues.

. Position required accurate decisions, time-management, customer service,

and the ability to work under pressure.

INDEPENDENT CONTRACTOR

Lansing & Detroit, MI Property Manager & Valet

July 2006 - March 2010

. Assisted in design and installation of landscaping and residential

remodeling projects. Addressed rental property complaints and

maintenance issues. Corresponded with tenants to fill vacancies and

explain property features.

. Managed valet-parking services for private holiday parties, corporate

business parties, and upscale restaurants.

UNIVERSITY OF MICHIGAN ATHLETICS Ann

Arbor, MI

Equipment Manager

April 2002 - January 2003

. Managed the inventory of all official uniforms, coaching staff apparel

and equipment for the Michigan Football Team. Coordinated movement of

all uniforms and equipment between practice facilities and stadium for

games.

. Assisted players and coaches with equipment needs and assisted managers

with daily office operations: answering phones, welcoming guests, taking

inventory of equipment and office supplies, employee scheduling.

RELATED EXPERIENCE

HEART OF A SPARTAN, HEART OF MICHIGAN, COLOR RUN 10K, 5K

East Lansing, MI

Course Marshall

5/14/2011 & 5/2/2010

. Volunteer at several half-marathons surrounding the Michigan State

Capitol building and the campus of Michigan State University. Instructed

racers on course route and race details, ran water hydration station,

assisted with cleanup after race completion.

Contact this candidate