Customer Service Representative

Lars Mueller

*** ********* **** *****, ********, ON L6L 4K4,

C: 905-***-**** H: 905-***-****, E: *************@*****.***

Education

Bachelor of Commerce, Graduation: October 2013

University of Guelph, Guelph, ON

Employment Experience

Customer Service Representative, TD Canada-Trust, Oakville, ON – Current

• Act as a middle man between TD customers and our sales and managerial team

• Provide energetic and friendly service, while processing transactions on a consistently high level.

• Use interpersonal skills to cultivate relationships with TD customers in order to guarantee their banking

satisfaction.

• Use problem-solving skills to analyze and recognize customer needs.

• Identify any opportunities to sell TD Canada Trust products and services, or provide the customer with a proper

referral to someone who can help them.

• Understand and apply branch operating policies and procedures

Production Worker, Tec-Saw International; Mississauga, ON 2008- August 2011

• Organize and track distinctive picking sheets to be collected, coded and charted, so that each order could be

processed and packaged together, considering customer specifications as well as agreed to delivery dates.

• Use critical thinking skills to select the appropriate shipment option, considering cost, time and efficiency, in a

fast paced environment so that our routine order cycle is running proficiently.

• Weld saw blades in a manner standardized for each type of saw blade, while repairing any damaged blades.

• Analyze saw blades to ensure that the appropriate type of safety protection was applied, depending on their size

and length.

• Verify the processes to see its effectiveness, while making suggestions and changes where needed.

Pool Maintenance Services, Poolboy Corporation, Oakville, ON 2012

• Apply critical thinking to resolve any types of issues that arose, while opening various kinds of pool covers to

ensure that the job was done effectively and efficiently.

• Work independently on weekly pool maintenances, while developing relationships with customers and answering

any possible inquiries through strong interactive skills.

• Use sales skills to sell different types of pool openings and pool products.

• Cooperate with fellow employees to repair and remodel jacuzzi’s.

• Detect and assess any possible leaks in liners using problem-solving skills, while aiding the repair to resolve any

issues.

Additional Information

• Bilingual in German and English due to German immigrant parents.

• Martial Arts practitioner who is regularly placed into leadership roles by heading Muay Thai Kickboxing classes.

• Skilled in Microsoft office Suite, including: Word, Excel, Outlook, and PowerPoint.

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