Customer Service Representative

Angel Mobley-Collins

*** ****** **** ***

Fayetteville, GA 30215

*************@*****.***

678-***-****

My objective is to embrace the organization policies and procedures to ensure compliance and quality is

at the highest level; while maintaining an upbeat and positive work environment.

SKILLS

• ICD-9 and CPT

• Insurance Coding and Billing

• Type 40 WPM

• Intermediate Microsoft Office Suite

EMPLOYMENT

Administrative Assistant/Volunteer

12/2010 - Current In Loving Hands Care Riverdale, GA

• Assist in the initial business start up

• Review files and assemble client charts

• Answer phone for company president and co-chairs

• Maintain call log and visitor information

Day Shift Supervisor

12/2008 - Current America’s Thrift Store Riverdale, GA

• Maintain excellent Customer Service

• Daily closeout and cash management

• Provide a clean and safe work environment

Customer Service Representative / Program Specialist

05/2007 - 12/2007Policy Studies, Inc. Ft. Pierce, FL

• Answering Peach Care Insurance customer concerns

• Maintain service level log through dialer

• Filing, system data management, and booking

• Customer Service for internal and external customers

• Citizenship review and verification

Customer Service Representative

10/2007- 12/2007 QVC Port St. Lucie, FL

• Answered Phones, excellent customer service experience

• Maintain daily quota for call management and quality

• Extensive product knowledge for all QVC products

• Order processing and management

• Daily Closeout

Customer Service Representative

02/1999 – 08/2006 Bellsouth Ft. Pierce, FL

• Provide directory assistance through address and telephone number searches

• Researching customer request to provide data needed

• Supervisory support with office management, handling escalated calls, coaching and training

EDUCATION

University of Phoenix

Health Care Administration, Associate of Arts

2011 Completion

Indian River Community College

Health Information Management/Insurance Coding and Billing

Medical Reimbursement

2006 – 2007(course work)

REFERENCES

AVAILABLE UPON REQUEST

Contact this candidate