Engineer Manager

Tasha A. McDonald

***** ** **** ****** ● Miramar, FL 33027 ● C 954-***-**** ● ************@*********.***

Professional Profile: A hardworking, self-motivated professional, seeking a position with a growth-oriented company that will utilize my experience in the Information Technology field.

Certifications: Microsoft Certified Systems Engineer

C.N.A Certified Nurse’s Assistant

Experience:

Southern Wine & Spirits Business Solutions Group

03/05- 8/14 I.T. Support Analyst Level 2 Miramar, FL

• Create/Manage All Exchange Accounts for New hire’s/Employees in Active

Directory.

• Create/Manage Security folders for users.

• Create /Manage Global Addresses Books.

• Create/Manage Citrix users

• Install/Troubleshoot Cisco VPN

• I used DameWare Mini remote and Go To Assist to update software and fix errors remotely on users laptop/desktops.

• Handle Level 2 Support calls that our Level 1 Support couldn’t resolve, Logged all call history using Service Desk

• Created some technical document writing on procedures

• As a Support Center Tech I supported 13,000 employees with their computer and cisco phone problems.

• Setup Cisco IP phones 7940, 7960, and 7970 using Cisco Call Manager

• Setup Voicemail using Cisco Unity VOIP

• Create and maintain Blackberry account on the Blackberry Server

• Create Good Link account on the Good Link server

• SAP users password reset

• Reset users password on A/S400

6/2012- 8/2014

I.T/Telecom Procurement Analyst

• Telecommunications Procurement Admin – I ordered company cell phones for all of our major divisions, as well as Air card.

• Once received I activated them and setup Exchange email on all devices.

• I used the following vendors Verizon, AT&T, and Sprint. Our preferred device where (IPhones, Android, and Blackberries).

• Handle all Tech Support for Our APPLE IPhone and iPads….

• I ordered replacement parts and accessories. Ported and transfer numbers from different carriers as well as devices.

• I also purchased all IT equipment for several of our locations including Laptops, Desktops, Servers, Printers and Cellphones etc via IShop (Ariba)

The Answer Group

09/03/1997 – 1/10/2004

I.T. Technical Support Analyst Margate, FL

• I handle Technical Support for their Compaq/HP Account.

• Adobe Photoshop)

• Perform System Restores

• Scandisk

• Walked New User through computer setup with email etc.

• I Manage Help Desk support for over 75 users (Using Windows 95, 98, NT, Server 2000, 2003, Office Outlook, Word, Excel, and PowerPoint, and some

Education: New Horizon Technical Learning Center Sunrise, FL

4/2000 MCSE- Microsoft Certified Systems Engineer

5/2005 Brown Mackie College North Miami, FL

Certified Nurse’s Assistant

References:

Ty Rice (Financial Analyst with Southernwine) 954-***-****

Wayne Malcolm (AS400 Systems Supervisor with Southernwine) 305-***-****

Chris Gayle (Network Manager with Southernwine) 954-***-****

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