Manager Sales
Resume:
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OBJECTIVE
To obtain a career with a respectable and reputable company. I am a self-
motivated individual, always seeking to enhance my professional skills. I
am very determined to accomplish a project once started. I am not
intimidated with new challenge's. I consider ethical work more than a job,
more than just a career, I consider it a part of my lifestyle. I am seeking
to grow and I am open to new concepts.
Sincerely, Noah Cotrich
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WORK EXPERIENCE
Front Desk Manager
February 2011 - present
Wyndham Worldwide Corporation Orlando, Florida
Assisted guests with checking in and out of resort.
Collection of rent from weekly and monthly guests.
Respond to in house and online guest complaints/issues.
Filed guest folios to current month upon check out.
Receive Guest packages and mail and sort accordingly to room number or
arrival date.
Process group invoices for future arrival and collect full payment upon
arrival.
Managed a staff of 13+ employees including front desk, maintenance and
housekeeping.
Prepare office scheduled.
Housekeeping and maintenance safety attendance procedures.
Training and staff meetings to ensure highest level of customer
satisfaction.
Time card verification.
Assumed roll of night auditor if needed.
Daily cash handling, cash drops and deposits into bank safe.
Collection of overdue accounts.
Audit of all accounts and guest folios.
Take reservations from Expedia, Hotels.com, Travelocity, Booking.com, as
well as several other online travel agents.
Changes of daily and yearly rates on OTA's extranet sites.
Phone reservations and walk-ins.
Process folios to current and past guests in our system.
Send daily employee emails to staff from owner.
Provide full training to new hires.
Utilize Microsoft office and excel for schedules, memos, bus reservations,
weekly comp chart, and front desk supply list.
Maintained high standards of excellence and professionalism at all times.
Assistant Manager Loan Officer
October 2008 - April 2010
TitleMax LLC Inc. 62249, Highland, Illinois
Financial Services
Assist new clients with a finacial package to fit their specific needs.
Opening and closing of office daily. Upload, install, and save client info
into TL Pro database.
Appraisal and inspection of new client collateral.
File hard copy and upload into database as well as paper copy.
Read and review contracts to new clients.
Discuss different aspects pertaining to loans with new and existing
clients. Responsible for inspection of repoed collateral and process out
according to company standards.
Training of new employees with the procedures and expectations of the
company.
Daily cash deposits and payment collections.
Upload new margins and charge offs into TL Pro database.
Merchant contact within the surrounding areas to promote store growth and
business agreements.
Filing of new client folders to the appropriate category within loan
standards.
Contact new and existing clients to inform of any loan updates and/or
different payment options.
Responsible for monthly alarm coding and testing.
Maintain and order office inventory.
Per District request of End of Month reports.
Assist with Corporate evaluation of store, margins, profits, charge offs,
and goals on a daily basis.
Large cash collections and deposits. Maintain state laws Under truth in
Lending Act.
Responsible for maintain safe at all times.
Report to corporate office monthly for O.E.M. reports, and database
updates.
Cut loan checks to new customers daily.
Maintain high standards of excellence and professionalism at all times.
Manager On Duty
August 2005 - October 2008
RadioShack Corporation Highland, Illinois
Process payments from Dish Network, Direct T.V., and Sprint Accounts.
Greeted every guest with enthusiasm and energy.
Set up of new Sprint and ATT&T cellular accounts.
Provided guests cutting-edge solutions in a friendly, confident and
knowledgeable manner.
Maintained and ordered store inventory.
Set up and breakdown of store displays.
Assisted guest with solutions to their electronic needs.
Greeted every customer with enthusiasm and energy.
Assisted owner with various administrative tasks upon request.
Achieved personal sales and profitability goals by consistently and pro-
actively engaging guests utilizing the Company's sales process.
Process invoices of business accounts and collect payments.
Backed up daily reports to drives for owners review.
Daily cash handling and deposits.
Shift Manager
March 2002 - July 2005
Wyndham Worldwide Corporation Kissimmee, Florida
Hotels and Lodging
Assisted guests with checking in and out of resort.
Collection of rent from weekly and monthly guests.
Respond to in house guest complaints.
Filed guest folios to current month upon check out.
Receive Guest packages and mail and sort accordingly to room number or
arrival date.
Assumed roll of night auditor if needed.
Daily cash handling, cash drops and deposits into bank safe.
Collection of overdue accounts.
Audit of all accounts and guest folios.
Phone reservations and walk-ins.
Process folios to current and past guests in our system.
Provide full training to new hires.
Maintained high standards of excellence and professionalism at all times.
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EDUCATION
Associate Degree, Business Management,
March 2008
Kaskaskia College 62246, Greenville, Illinois
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CERTIFICATION
Business & Retail Class A
July 1999
G.J.C.C.
Successfully graduated with honors.
Contact this candidate