Customer Service Technician

Brian Fontaine

** ******** **. *******, ** *****

860-***-**** (cell)

*****************@*****.***

COMP TIA A+/Net+ Certified IT SPECIALIST

Reliable and dedicated Computer Technician with developing computer knowledge and

extensive customer service experience.

Qualifications

• Experience with chkdsk and repairing broken • Hirens boot cd to retrieve product keys and

sectors more

• Knows how to use disk manager to format and • Use Ninite.com to install multiple applicatio

create partitions • Taking apart laptops, replacing screens and

• Ability to ask questions and create a diagnostic keyboards

• Knows how to remove and install hardware • Reformatting and installing drivers

• Has experience in seeding a motherboard • Set up switches and assigned ports to VLAN

• 70 WPM Typing speed • Linux, Windows XP, Windows 7, Windows

server 2003/2008, and Windows Vista

• Internet security and encryption

Education and Certifications

Branford Hall Career Institute, Windsor, CT

November 2013

Computer Network Management Program

COMP TIA Network Certification, 2013

COMP TIA A+ Certification, 2013

Professional Experience

Dunkin Donuts, Enfield, CT

April 2014- Present

Customer Services Representative

Prepare beverages, sandwiches and other menu items

Cash handling, assist customers with problems and ensure great customer service

SmartSource, Rocky Hill, CT

November 2013 –December 2013

Computer Technician

Temporary position at Allstate

Completed Windows 7 migrations

Disk Wipes

Burns Computers – South Windsor

October 2013- November 2013

Computer Technician

Linux, Windows XP, Windows 7, Windows server 2003/2008, and Windows Vista

Internet security and encryption

PC tune ups

Installing drivers and replacing hardware

Ramada Inn - Windsor Locks, CT

February 2009- September 2013

Hotel Staff

Assigned various responsibilities including driving the company vehicle, room

service, bar back,

Providing exceptional customer service

Plastic Design Inc. - Middletown, CT

2008-2009

Warehouse Associate

Injection molding; met company objectives and performed

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