Customer Service Manager

SHAMEKA GILES

*** ********** ****** ? Brooklyn, NY 11213

Mobile 347-***-****

***********@*****.***

OBJECTIVE: To obtain a position in payroll that will grant an opportunity

for growth while utilizing my current skills as well as

creating new ones.

EXPERIENCE

1199 SEIU Benefit and Funding

New York, NY

08/14-Present

Payroll Analyst-Consultant

. Process voids and reversals

. Process multi-state weekly and bi-weekly union & non-

union payroll for 1200 employees.

. Process payroll through ADP EV5.

. Process off cycle checks through Checkmate (manual

checks).

. Process new hire, retro, final pay calculations and

advanced vacation pay.

. Input teacher's timesheets through ADP Rapid pay.

. Process direct deposit, tax withholdings, 401K, 401K

Catch-up, 401K Loans, 457 Pension, transit checks,

political action, union dues, BFSA dues.

. Audit all electronic timesheets in ADP eTime.

. Export employee hours from ADP Time & Attendance and

import and load file into ADP EV5.

. Review alpay reports, Quick view reports for accuracy

prior to final transmittal.

. Process and respond to all incoming garnishment.

. Process wires for Transit Check, 401K & 457 payments

. Input and manage Oracle requisitions for benefits,

transit checks, and ADP services.

. Process third party sick pay.

. Prepare and sort all paychecks for distribution.

Interbrand Corporation

New York, NY

01/12-06/14 Payroll Accountant

. Processed multi-state semi-monthly payroll for 500

employees.

. Collected and processed freelancers and overtime

timesheets.

. Processed voids and reversals

. Processed payroll through ADP EV5.

. Processed off cycle checks through Checkmate (manual and

replacement checks).

. Processed new hire, retro final pay calculations and

bonus payments

. Upload and import pay data CSV files into ADP EV5.

. Uploaded and imported all benefit adjustment and

enrollments into ADP Ev5.

. Updated employees tax information.

. Verified compliance with federal and state payroll

requirements.

. Reviewed alpay reports, Quick view reports for accuracy

prior to final transmittal. .

. Received, loaded and setup for next cycle.

. Processed and respond to all incoming garnishment.

. Prepare monthly and quarterly headcount by departments.

. Prepare monthly intercompany payroll charges

. Prepare monthly employee actual salaries YTD in an excel

spreadsheet.

. Complete pivot tables for different payroll reports.

. Prepared journal entries for all payroll expenses and

imported into maconomy.

. Prepared monthly Health and Welfare charges.

. Followed department internal and SOX controls procedures

. Update direct deposit and tax change

. Prepared payroll tax reconciliation

Broadridge Financial Solutions

Jersey City, NJ

07/09-01/12

Payroll Administrator

. Processed multi-state bi-weekly and monthly payroll for

4000 plus employees.

. Processed payrolls through ADP EV4.

. Processed off cycle checks through Checkmate.

. Processed retro calculations and bonus payments

. Upload and imported pay data CSV files into ADP EV4.

. Ensure all data and payroll files are maintained in

Remedy tickets (case management system).

. Ensured appropriate amounts/deductions are calculated and

applied to the various accounts correctly.

. Verified compliance with federal and state payroll

requirements.

. Reviewed alpay reports, Quick view reports for accuracy

prior to transmittal. .

. Received, load and setup for next cycle.

. Processed and respond to all incoming garnishment.

. Processed all employment and unemployment claims

. Entered Promotions, adjustment, Leave of absences, direct

deposit, address changes, tax changes, terminations,

transfers into ADP EV4 and Oracle.

. Exported associates hours from ADP Time & Attendance

application into ADP EV4 and verify the hours passed

over.

. Reconciled and audit eTime timecards and Epips

. Followed department internal and SOX controls

AHRC NYC Employment and Business Services

New York, NY

09/07-7/09 Office Administrator/Payroll Coordinator

. Processed and calculated EBS staff overtime in excel

payroll spreadsheet.

. Maintain and update accruals for sick, personal, floater

and vacation time for HRS Staff.

. Ensured that all timesheets and Time off request forms

are sent on time and processed.

. Processed weekly and bi-weekly payroll for Hudson River

Services staff in ADP E-time database.

. Processed and examines all New Hire Payroll Change

Notices and Terminations for accuracy.

. Audited staff timecards and earnings paid each pay period

before distributing paychecks

Nielsen Film Group/Kelly Services

Contractors New York, NY

01/02 - 08/06

Assistant Registration Manager /Customer Service

. Served as back up for the registration manager

. Input registrations into Access database

. Processed weekly sales reports for Trade

Shows/Conferences

. Assist clients with their registrations for Trade

Shows/Conferences

. Ran registration reports for Complimentary Registrations

. Coordination of temporary employees

. Generate specialized reports

. Worked on site for Trade Shows/Conferences

. Answered customer's inquires in regards to their

registration accounts.

SUMMARY OF QUALIFICATIONS

Microsoft Office Suite (Excel, Power Point, Word, Access) Lotus Notes,

Microsoft Outlook, Lotus Notes, Microsoft Internet Explorer, Netscape, AOL

Communicator, Rumba Main Frame, Java applications, AS400, ADP Enterprise

Version 3,4 and 5, ADP Enterprise E-time, Oracle application, Maconomy.

EDUCATION

DeVry University

Currently pursuing a Bachelor's Degree in Business Administration Finance

Expected Graduation Date: Fall 2018

REFERENCES: Furnished upon request

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