Customer Service Manager

Kristine Fowlie, PharmD

**** *** ***** ** ******, MD 21012 410-***-**** *******@*******.***

* Passionate, results-oriented, patient focused pharmacist with 17 years of experience.

* Dedicated team player committed to world class customer care.

* Enthusiastically delivers with exceptional speed and accuracy.

Pharmacist Skills

Patient counseling

Dispensing

Compounding

IV & TPN preparations

Inventory Management

Clinical Recommendations

Practitioner Collaboration

Federal Compliance Issues

Incident Reporting

Corporate Feedback

Professional Experience

Target Corporation Largo, MD

Forward leaning and innovative corporate retail pharmacy.

Staff Pharmacist (Part time), November 2004 to Present

Dispensing medication to patients at an average of 300 prescriptions per day.

Key Results:

* Professionally evaluated prescriptions for accuracy, interactions, over/under dosage, and therapeutic duplications, majority of the time as the sole pharmacist.

* Collaborated on a daily basis with practitioners on any clinical discrepancies.

* Monitored technicians for completeness and accuracy.

* As Inventory Manager, met our goal of 100% receipt to sales with minimal waste dollar amounts.

* Openly communicated with front store management to provide exceptional customer service.

* Assisted pharmacy manager in all hiring of new technicians, identifying gaps and needs in coverage as well as coaching and corrective action.

* Consistently maintained excellent cleanliness, organization, workflow, and presentation to meet corporate standards.

* Persistently served as a model of fast, fun, and friendly service, focusing on genuine healthcare for all patients.

* Recognized by the entire pharmacy team as the most engaged and easy to work with pharmacist.

advocate rx solutions Baltimore, MD

Pharmacy staffing agency dedicated in providing quality pharmacy staffing needs to clients, employment opportunities, and pharmacy management consulting.

Staff Pharmacist, July 2004 to January 2005

Called upon to fill gaps in pharmacist coverage where needed by clients.

Key Results:

* Gained experience in numerous diverse pharmacist roles such as independent and corporate retail, LTC, hospital outpatient, HMO, and government agencies (NSA).

* Earned a superior reputation among all clients, such that they consistently asked for me by name and referred to themselves as “proud parents.”

* Obtained numerous requests for hire as a result of dedication, diligence, and friendly customer service.

Professional Experience (continued)

Twin Knolls Pharamcy Columbia, MD

An independently owned retail pharmacy within an HMO setting.

Staff Pharmacist, January 2002 to July 2004

Checked prescriptions and accurately dispensed medication to HMO patients.

Key Results:

* Accurately and speedily evaluated prescriptions at this fast pace, high volume pharmacy.

* Collaborated closely with practitioners in monitoring therapeutic duplications, clinical effectiveness and cost consideration of therapeutic equivalents.

anne arundel medical center Annapolis, MD

Regional health system dedicated to “Living Healthier Together.”

Staff Pharmacist (Inpatient Pharmacy), September 2001 to December 2001

Eckerd Pharmacy Toms River, NJ

Corporate retail

Staff Pharmacist, June 1997 to August 2001

Marlboro mall pharmacy Marlboro, NJ

Independent retail

Staff Pharmacist, October 1996 to June 1997

Education & Certifications

rutgers University New Brunswick, NJ

Doctor of Pharmacy; May 1999

Summa Cum Laude; GPA: 3.94/4.0

univeristy of rhode island Kingston, RI

Bachelor of Science (BS) in Pharmacy; May 1996

Valedictorian

Summa Cum Laude; GPA: 3.94/4.0

Licensure:

* Maryland (MD Board of Pharmacy License Number 16115)

Computer Skills:

* PDX

* EPS

* MS Office (Word, Excel, Outlook)

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