Customer Service Representative
Resume:
Danna Kury-Pinto . **********@*****.***
Objective:
Seeking a position as a valuable member of your company that leverages my
skills.
Experience:
Realty Executives
Personal Assistant April 2013 - October 2013
Devising and maintaining office systems, including data management and
filing; arranging travel, visas and accommodation and, occasionally,
travelling with the manager to take notes or dictation at meetings or to
provide general assistance during presentations; screening phone calls,
enquiries and requests, and handling them when appropriate; meeting and
greeting visitors at all levels of seniority; organising and maintaining
diaries and making appointments; dealing with incoming email, faxes and
post, often corresponding on behalf of the manager
Cenegenics
Customer Service Representative Decemeber 2012 - March 2013
Answer all inbound calls. Logged and entered all patient information into
our system. Scheduled daily appointments for our Doctors. Explained all
procedures and policies about our program. Checked and responded to
voicemails and emails.
Performance Marketing America
Reo Support/ HOA Specialist April 2012- August 2012
Opened new files, obtain all HOA information such as account ledgers and w-
9's. Follow up on HOA Violations and Liens. Turned Utilities on/off
completed all task in portal for HOA/ Utilities. Ordered and distributed
Resale Packages and Demands. Data entry in Broker Brain. Updated Asset
managers, code specialist, and HOA specialist directly through our portals.
Cosmopolitan Real Estate
REO Escrow Coordinator May 2011- December 2011
Opened files, found the HOA's to obtain all required information the banks
needed such as dues, w-9's, and ledgers. I entered all information into
Broker brain. Handled all of the files once placed in a contingent status.
Had daily contact with escrow, asset managers, lenders, and buyer's agents.
Made sure we had all required documents in the files such as SRPD's, Nevada
state disclosures, and all of the executed documents by both parties. I
was in charge of changing the statuses in the MLS. Occasionally helped in
submitting offers and preservation.
RE/MAX CENTRAL, NV
Transaction Coordinator, 2009-2010
Answered phones and responded to email, voicemail, and fax inquiries.
Managed all closing files and closed 30 to 40 a month. Set up termite
inspections for property. I did constant direct follow up with Asset
Managers, Lenders, Appraisers, Escrow, Buyers, Buyer's Agents and HOA
Companies. Changed statuses on MLS. Made a Bi-weekly data chart showing the
closing process of our files to Asset Managers.
Reality Marketing Group, NV
Closing Coordinator, 2007-2009
Answered phones and responded to email, voicemail, and fax inquiries.
Managed all closing files and closed 30 to 40 a month. Turned Utilities
On/Off, set up installation for property for sale signs. I did constant
direct follow up with Asset Managers, Lenders, Appraisers, Escrow, Buyers,
Buyer's Agents and HOA Companies. Made a Bi-weekly data chart showing the
closing process of our files to Asset Managers. Changed statuses on MLS.
Put file folders in order and made sure commission checks were accurate and
received.
Client Logic/ Direct TV, NV
Customer Service Representative, 2006 -2007
Answered all inbound phones calls. Set up installation/repair
appointments. Negotiated with customers on setting payment arrangements and
walked them through and broke down their bill and upcoming payments.
Responded to all questions and explained all procedures and policies.
Logged all information gathered while on a phone call in our system.
Platinum Properties, NV
Property Management Assistant, 2005 to 2006
Answered phones and responded to email and fax inquiries. Managed mail
and client traffic for and 80-employee company, put property folders
together, collected rent payments, showed properties.
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