Human Resources

Gerardine González Lugo

*** ******** ******** ****

Davenport, FL 33837

787-***-**** ● *********.**@*******.***

Energetic leader with strong teams as well as an individual performer focused on actions and results that produce dynamic changes within a flexible and evolving organization. Able to work with all employee levels proficiently. Fully bilingual (English-Spanish) with superior communication & presentation skills. Profiled as organizationally astute and result-driven individual, continuously challenged to produce innovative outcomes.

EDUCATION

University of Puerto Rico, Rio Piedras Campus

Bachelor’s Degree in Labor Relations May 2012

Currently in the process of obtaining my Puerto Rico’s Supreme Court Mediator's Certificate

RELEVANT EXPERIENCE

Unión Insular de Trabajadores Industriales yConstrucciones Eléctricas (U.I.T.I.C.E.)

March 2012 - Present

Representative

• Ensure the Collective Bargaining Agreement between the Union and Patron is abided by:

o Advise employees on improvement plans regarding performance gaps, disciplinary actions and related Human Resources policies

o File labor complaints at the Department of Labor o Collaborate with Patrons in order to provide counsel during reorganizational efforts when necessary

o Participate in the negotiation of Collective Bargaining Agreements o Manage any issues involving the workers through mediation, conciliation and/or arbitration

Bureau of Services to Working Unions September 2011 – December 2011

Puerto Rico’s Department of Labor - Intern

• Responsible with the management of customer inquiries and complaints

• Manage unions’ election process

• Ensure all union databases are up to date

• Manage the directory updates

• Responsible of performing face-to-face and telephone interviews

Armando González Law Office March 2010 – December 2011

Assistant

• Managed schedules, e-mails and phone calls

• Worked with Office, Excel, Word and PowerPoint

• Responsible of all meeting minutes

• Data entry and document processing

• Keep case files updated, as well as clients

LANGUAGES

Fluent in Spanish and English

COMPUTER SKILLS

Microsoft Word, Excel, PowerPoint, Outlook, Adobe Photoshop, FactSet, Adwords, Facebook, Twitter,

Wordpress.com, Mybigcommerce.com, Indeed, Facebook, Twitter, Instagram, Google Plus, Ad Relevance

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