Customer Service Medical

Jessica Riley

**** ****** *****, *** **. Louis, MS 39520 228-***-**** *********@*****.***

QUALIFICATION PROFILE

Medical Assisting student with over 8 years of experience in providing a high standard of customer service;

punctual and reliable in the work place; passionate about serving clients, specifically working with pediatrics;

invested in developing professionally and continuing to build knowledge within various aspects of medicine.

EDUCATION & TRAINING

Blue Cliff College, Gulfport, MS American Heart Association, Gulfport, MS

Medical Assisting Diploma Certification as Health Care Provider, First Aid, CPR

Date of Graduation: 10/2014 Certified 08/2014 – 08/2016

RELATED COURSEWORK

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• Medical Terminology I, II Medical Assisting Administrative Procedures

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• Anatomy & Physiology I, II

Introduction to Medical Assisting

• •

Professional Development Principles of Pharmacology

• •

Phlebotomy I, II Medical Coding and Insurance

• •

Computer Fundamentals; Keyboarding Business Communications

RELATED PROFESSIONAL SKILLS

Medical Terminology Computer Fundamentals: MS Office

Obtaining & Charting Medical Histories Telephone Techniques

Obtaining & Charting Patients’ Vitals Scheduling

Patient Preparation & Exam Set-up New Patient Procedures

Patient Instruction (ECG) OSHA & CLIA Guidelines

Specialized Examinations & Procedures Document Management

Specimen Collection & Processing Communication Skills/Professionalism

Pharmacology Concepts Venipuncture & Capillary Puncture

PROFESSIONAL EXPERIENCE

Cashier/Shift Leader Indian Lanes, Clinton, MS Cashier Subway LLC, Pass Christian, MS

08/2005 – 07/2010 1/2011 – 04/2012

Summary of Responsibilities:

• Handled and facilitated closing and opening duties as related to the supervisory position;

managed money exchanges and kept accurate account of transactions; provided ongoing

customer service and ensured that customers received a high standard of service

• Supervised workers and maintained a clean and orderly environment for both employees

and customers alike; maintained accurate inventory as well as sanitation standards

VOLUNTEER EXPERIENCE

Volunteer, C.A.R.A. (Clinton Animal Rescue Association), Clinton, MS 05/2006 – 07/2006

Volunteer, Kessler AFB, Biloxi, MS 07/2012 – 10/2012

References available upon request

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