Customer Service Assistant
Resume:
Vera Collins
Lake Charles, LA 70615
************@*****.***
OBJECTIVE
Seeking a position where my skills, managerial abilities in organizing and verifying information, efficient recordkeeping, and communicating with the public in a positive manner would be an asset.
Abilities
Extensive administrative, customer service, data administration, compliance with HUD and CDBG policies, as well as, Quality Control/ Quality Assurance. Maintain confidentially with sensitive and personal information. Familiar with legal documents associated with Judgment of possessions, Successions, property ownership and Insurance Claims, Computer skills include: Microsoft Word, Excel; e-Grants database and JIRA issue tracker.
Employment History
Lake Charles Housing Authority Lake Charles, LA
Case Manager 06/14 to Present
* Work as a Case Manger to determine the eligibility of the applicants for the Housing Program.
* Make courtesy calls to the applicant to determine their eligibility for the program and explaining the program to the applicant and interviewing the applicant for the program.
* Required to gather all pertinent information needed to further the case for possible assistance from Housing Authority.
* Required to prepare a calculator to determine-eligibility as it pertained to the applicant’s income.
* Required to provide rental resources as needed
* Advice the applicant on the documents needed to forward their case for consideration for the program LCHA referrals.
* Make determination of where to route the case based on information and interview with the applicant.
* Follow up on cases and make sure that applicants are contacted or the referral that has been chosen for applicant.
FEMA Queens, NY
Applicant Service Specialist 11/12 to 08/13
* Worked as an Applicant Service Specialist to determine the eligibility of the applicants for the DHAP program.
* Made courtesy calls to the applicant to determine their eligibility for the program explaining the DHAP program to the applicant and interviewing the applicant for the program.
* Was required to gather all pertinent information needed to further the case for possible assistance from Disaster Housing Assistant Program (DHAP)
* Was required to prepare a calculator to determine-eligibility as it pertained to the applicant’s income.
* Was required to provide rental resources as needed.
* Advised the applicant on the documents needed to forward their case for consideration for DHAP referrals to HUD.
* Had to make a determination of where to route the case based on the interview with the applicant.
* Follow up on cases and make sure that they were contacted or that a referral had been made.
FEMA Albany, NY
Individual Assistant 08/11 to 10/11
* Review, process, research and maintain files of homeowners affect by disasters.
* Research FEMA policy and provided information to applicants.
* Provide counseling in person and on the phone regarding complex program options.
Business & Career Solutions Center Lake Charles, LA
Administrative Assistant 09/08 to 4/10
* Typing, filing, spreadsheet, coding, researching participants’ files for eligibility documentation, answering phone, assisting with Job Fair and other required duties.
QUADEL Housing Consulting Services – The Road Home Lake Charles, LA
Housing Advisor 10/06 to 09/08
* Interviewed and process application for homeowner affected by disasters.
* Provide counseling in person and on the phone regarding complex program options.
* Train in Manufacturing Housing Appraisal Guide, Market Analysis, and Broker Price Opinion.
* Participate in community outreach events.
* Review, process, research and maintain files.
* Calculate and verify proof of income, insurance, FEMA and SBA.
* Review and process files for Office of Community Development.
* Apply complex policies changes.
Calcasieu Workforce Center Lake Charles, LA
Calcasieu Workforce Assistant 01/06 to 09/06
* Typing, Filing, answering multi-phone lines, Microsoft word, Internet, Excel, Laminating, Faxing, Assisting with Job Fair and other office duties.
The Potter’s House Lake Charles, LA
Secretary 01/05 to01/06
* General office duties, as well as accounts payable and receivable, scheduling and attending meetings, making photo badge for clients and counseling with clients.
Calcasieu Parish School System Lake Charles, LA
Sub-Teacher 10/05 to 05/05
* Taught in varies schools as a Sub-Teacher. Para-Educator Certified.
EDUCATION
Sowela Community Technology College Lake Charles, LA
(Completed 1 semester) 08/10 to 12/10
The Lord’s Outreach International School of Theology Lake Charles, LA
Associate Degree 06/06 to 06/08
Solano Community College Fairfield, CA
General Studies (completed 2 semesters) 1982 to 1984
Solano Regional Occupational Program Fairfield, CA
Medical Assistant 1985 to 1987
Delta School of Business Lake Charles, LA
Executive Secretary 08/76 to 08/77
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