Customer Service Sales Representative

Telicha Douglas

Newport News, VA

*******.*********@*****.*** - 757-***-****

WORK EXPERIENCE

Sales Representative

Ima - Virginia Beach, VA - January 2011 to March 2011

Responsibilities

Made outbound calls to customers to renew/subscribe to magazines.

Skills Used

Excellent Customer service

Account Specialist

Sprint - Hampton, VA - September 2005 to April 2008

Responsibilities

Took inbound calls from customers wanting to cancel service.

Handled Billing errors and adjustments

On call floor support/training assistant

Accomplishments

5 month best save record(92%)

Best on time record on team

Skills Used

Excellent customer service

Ability to multi task

Sales Representative

Verizon - Hampton, VA - December 2004 to June 2005

Responsibilities

Took inbound calls to setup new service (phone, internet, etc..)

Skills Used

Excellent customer service

Screen multitask

Collections Representative

Nco - Hampton, VA - October 2003 to October 2004

Responsibilities

Handled incoming calls and made outbound calls regarding capital one delinquent credit card accounts.

Setup payment plans

Skills Used

Excellent customer service

EDUCATION

associates in medical assisting

ecpi - Newport News, VA

2014 to 2015

SKILLS

10+ years customer service, retail and call center experience

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