Customer Service Sales Representative

Veronica Pena

Bilingual Paraprofessional/Substitute/Administration Assistant - EXPERIENCIA

PREPARATORY ACADEMY

Shelby Township, MI

*************@*****.*** - 586-***-****

• Speak Spanish and English fluently.

• Handle multiple projects concurrently such as teaching individual students and being part of the administration

team, as well as a nurse assistant and companion.

• Communicate and interact effectively with all individuals.

• Have excel at both jobs as a nurse aide and bilingual paraprofessional/teacher/substitute

WORK EXPERIENCE

Bilingual Paraprofessional/Substitute/Administration Assistant

EXPERIENCIA PREPARATORY ACADEMY - Detroit, MI - 2013 to Present

ESL teacher for individual students in need of help

• Administrative support includes office paper work, files, applications, translation of papers and teachers

assistance.

• Substituted different classes including gym, and computer lab.

• Manage the different types of test including WIDA, ACCESS, SLAB support for the school.

• Have attended all the training and meetings to amplify my skills and knowledge.

Nursing Assistant

ATTENDANT CARE SERVICES OF MICHIGAN - Charter Township of Clinton, MI - 2012 to 2013

Ensure the cleanliness, sanitation and maintenance of all equipment and client's personal space.

• Assisted with all aspects of daily care, including bathing, feeding and dressing.

• Helped to ensure client was as comfortable, dignified and enriched as possible.

• Ability to take all vital signs, the use of a Hoyer lift, and administer medications.

Sales Representative

FOREVER - Charter Township of Clinton, MI - 2006 to 2012

Participated in opening new stores, by being part of management team.

• Implemented new procedures for increase in sales by providing ideas of customer service.

• Instructed and trained new employees.

EDUCATION

Clinical

MACOMB COMMUNITY COLLEGE - Charter Township of Clinton, MI

December 2010

CAREER HEALTH SCIENCE INSTITUTE - Detroit, MI

October 2010

Bachelor of Science in Biology

OAKLAND UNIVERSITY - Rochester, MI

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