Customer Service Assistant
Resume:
Laville M. Acero
Brgy. Severino Delas Alas
Gen. Mariano Alvarez
Cavite
Cell phone no: +63-925-***-****
E-mail: *******.*****@*****.***
Objective
To hone God's given knowledge and potentials through the position to be
trusted; and giving the best to become effective and efficient individual.
Skills & Abilities
. Friendly nature with an engaging and outgoing personality.
. Great aptitude to work.
. Profound ability to multitask.
. Interest in teaching and helping others to learn.
. Respect towards others.
. Patience.
Work Experience
HR Staff at Betafoam Corporation (April 04, 2014 - Up to present)
. Recruitment process.
. Timekeeping
. Conduct Performance Appraisal
. Computation and preparation of Productivity Incentive Program.
. Monitoring of Probationary employment (3rd and 5th month evaluation)
. Updating of Alphalist and 201 file.
. Preparation of Management Review (monthly and yearly).
. Disciplinary action monitoring.
. Monitoring and updating of Leave Balance.
. Conduct basic company orientation.
. Uniform and Temporary Identification card releasing.
Customer Service Assistant at Mercantile Stores Group, Inc. (July 2012 -
April 2014)
. Part of a team responsible for making the customer's experience the best
it can be.
. Answering customer's queries.
. Responsible to keep up to date with all products, services and
procedures.
. Involve in handling payments on a regular basis.
. Prepare documents and inventory for accounting's reference.
Human Resource Assistant at First Life Financial Company Inc. (May - June
2012)
. Prepares timekeeping reports for payroll purposes.
. Ensures that all timekeeping reports are based on generated report by
system vs. approved timekeeping documents/forms.
. Records and daily updates all e-leave ledgers of employees.
. Daily e-mails all employees of OB passes received by HRD.
. Distributes payroll slips. Ensures proper documentation of employees'
receipt of the same.
. Ensures regular cleaning of the biometrics to minimize missing logs.
. Daily uploading of data from the biometric unit and post the same in
excel format.
. Monitors all missing logs.
. 201 File management.
. Assists in any employee activities that HRD may be facilitating of
hosting.
Education
Tertiary : University of Perpetual Help System GMA Campus (2008-2012)
Brgy. San Gabriel, GMA Cavite
Course : Bachelor of Arts in Psychology
Secondary : Bulihan National High School (2004-2008)
Bulihan Silang Cavite
Primary : Christian Grace School of Cavite (1998-2004)
Brgy. San Gabriel, GMA Cavite
Personal Information
Gender : Female
Birth Date : September 01, 1991
Civil Status : Single
Religion : Roman Catholic
Nationality : Filipino
Age : 23 yrs. old
References
Ms. Imelda G, Montes
HR Supervisor
Betafoam Corporation
(02)720-1440
Mr. Bryan Kristoffer A. Co
VOCM Analyst
VXI Global Holdings B.V
I hereby certify that the above information is true and correct to the best
of my knowledge and authentic records.
Laville M. Acero
Applicant
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