Customer Service Supervisor

SHEENA JACKSON

** ***** *** ****** ● Mount Vernon, NY 10550 ● 917-***-**** ● ********@*****.***

OBJECTIVE:

To obtain a challenging position that will allow me to utilize my skills and provide an opportunity for growth within

the Criminal Justice field.

SUMMARY OF SKILLS:

• Dependable and hardworking individual with the ability to multitask

• Excellent customer service and time management skills

• Proficient in Microsoft Word, PowerPoint and Excel

• Strong work ethics and integrity in any capacity

EDUCATION:

Monroe College, New Rochelle, NY

Bachelors of Science in Criminal Justice, granted 7/2012

Capella University, Minnesota, MN

Masters of Public Safety Leadership, Expected 1/2015

Related Coursework:

Criminal Law, Criminal Procedure and Process, Intro. to Psychology, Criminal Investigation, Ethical Issues in

Criminal Justice, Current Issues in Criminal Justice

WORK EXPERIENCE:

U.S. Postal Services Mount Vernon, NY

Mail Carrier 5/07 – Present

• Bundled mail in preparation for delivery or transportation to relay boxes

• Delivered mail to residences and business establishments along specified routes by walking and/or driving,

using a combination of satchels, carts, cars, and small trucks

• Entered change of address orders into computers that process forwarding address stickers.

• Hold mail for customers who are away from delivery locations; maintained accurate records of delivery

• Leave notices telling patrons where to collect mail that could not be delivered

New Rochelle Police Department New Rochelle, NY

Criminal Justice Internship 2/09 – 12/09

• Worked closely with Cold Case Detectives and interviewed domestic violence victims

• conducted case research and case studies; ride-along with officers around the community

• In depth exposure and training on all computer systems utilized by the Federal, State, and City

Government

• On-site crime scene investigation with Detectives; direct exposure to the field of criminology

Volunteers of America / Grasslands Homeless Shelter Valhalla, NY

Client Care Worker 2/06 – 2/07

• Developed a good relationship with residents and contributed to the development of a positive atmosphere

• Assisted shift supervisor in carrying out daily routines of programs including monitoring daily chores, food

service, laundering service, locker runs, leisure activities, etc.

• Accompanied residents to special activities, individual appointments and to and from satellite shelter

• Listened to concerns of residents and communicate issues and problems arising with shift supervisor

• Documented information via narratives and other records; provided other reports on shelter as needed

• Attended staff meetings and in-service training workshops when required

• Served as security staff person to insure orderly entrance and exit of residents and to escort out unauthorized

and disruptive clients

• Acted as shift supervisor in supervisor absence; assisted in general maintenance and housekeeping as the need

arises

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