Customer Service Representative

S tephanie Aguilar

**** ********* ***** **********, ** 60194

*****************@*****.*** 312-***-****

Summary of Skills and Qualifications:

Over 2 years of patient care experience, strong verbal and personal communication skills,

tolerant and f lexible, able to adjust to different situations

Self-motivated, maintaining a high level of energy, accuracy and attention to details

Ability to organize, prioritize and work under extreme work pressure or heavy work load

and deadlines

Decision making, critical thinking, and great ability to analyze and solve problems

efficiently

Administrative Skills Clinical Skills

● F iling, insurance claim processing, EMR ● Measuring and recording vital signs

● Phone t r iage, scheduling appointments ● Medical terminology/patient care knowledge

● Patient follow-ups, data entry ● P rocedures and examinations assistance

● Room preparation ● A dministering injections/ EKGs

● Supplies management ● L ab testing /Phlebotomy/Glucose testing

Work Experience:

Friendship Village Schaumburg, I L

Certified Nurse Assistant 02/2014-april4

Assisting residents with daily living activities, maintaining a calm and peaceful

environment

Feeding residents and participating in recreational activit ies

Wyndemere Senior L iving W heaton, I L

Certified Nurse Assistant 06/2013-10/2013

Answered call lights, delivered messages

Assisted residents with personal hygiene, feeding and bathing

Alden Village B loomingdale, I L

Certified Nurse Assistant 01/2013-07/2013

Assisted disabled residents with ADL, change of clothes, getting ready for school

Made sure they stay dry, feel and smell good throughout the day

Sparkle cleaning service -- C hicago

Customer service representative 05/2010- 09/2013

Answer calls, schedule appointments, give daily task to workers

Lutheran Home A rlington Heights, I L

Certified Nurse Assistant 05/2011-07/2012

Monitored and reported patient’s health and progress to nurse in charge

Performed personal hygiene care, infection control, and dietary care

Education and Certifications:

RM U – Medical Assistant Diploma Pending 2014

A merican Heart Association – CPR Certification 12/2013

Elgin H igh School – C.N.A Certification / H.S Diploma

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