Customer Service Human Resources
Resume:
Reginald D. Moore
**** *. ******. - *******, **. 60645
Cell 773-***-**** *************@*******.***
Professional Summary
. Skilled IT Professional with 15+ years' of experience.
. Experienced in complete PC rebuild, repair, and upgrades.
. Well versed in Microsoft Windows 95/98/NT/XP/Vista/7/8.
. Proficient in Microsoft Office 97/00/XP/03/07/10/13.
. Skillful in Data Base operations.
. Experienced in Active Directory/Microsoft Exchange account
administration, and providing Network Support.
Employment
5/13 - 2/14, Kelly Services/Apple, 5500 W. Monroe Street, Chicago,
Illinois, 60601 312-***-****
Customer Care/Technical Support
. Provided top notch Customer Service in a friendly manner.
. Administered iOS Technical Product Support.
. Assisted in IP Network Support.
11/10 - Present (On Call), Artech Information Systems, 240 Cedar Knolls
Road, Suite 100
Cedar Knolls, NJ 07927 973-***-**** Mark Robinson 973-***-****
Helpdesk/Desktop Support
. Worked with Computer Diagnostics.
. Effectively performed System Migration & Refresh.
. User Network Access Maintenance.
. Provided Deskside/Bench Break/Fix Services
. Performed Active Directory/Microsoft Exchange User Account
Administration.
. Operated/Managed Remedy Ticketing System.
10/10 - 11/11, Alpine Access, XBOX Universal, 1120 Lincoln Street Suite
1400 Denver, CO 80203, HR contact email
***********************@************.***, 866-***-****
Customer Care/Technical Support
. Provided superb Customer Service.
. Handled issues related to Billing/Account Maintenance.
. Worked with Console Diagnostics and Configurations.
. Prepared Invoices.
2/09 - 10/10, Convergys Cust. Mgmt/Comcast, Cincinnati, OH
Supervisor, Wendy Kenney 866-***-****
Tier 2 Technical IP Support Representative
. Computer Diagnostics.
. Customer Service.
. Managed Home/Office networking.
. Accurately Accomplished Billing/Account Maintenance
. Performed Remedy Service Ticket Maintenance
8/07 - 3/08, OAO Technology Solutions / Lasalle Bank
Supervisor, Derrick Simmons 312-***-****
IBM Mainframe Computer Tape Operations
. Handled AS/400 Workstation monitoring and job executions
. Maintained Tape library.
. Provided General customer service direction to clients on job submissions
. Executed Printer Services
Employment Continued
9/02 - Currently, Moore's Services, Independent Contractor Chicago, IL
IT Hardware/Software Services
. Hardware Diagnostics on Intel/AMD based Desktops.
. Home/Office networking.
. Motherboard/CPU Removal and Replacement.
. Memory upgrades and configuration/Power Supply Replacement.
. SLI Video Diagnostics and Bios Configuration.
. Operating System Upgrades including Hardware upgrades to meet OS specs.
. Intel/AMD PC Builds According to Customer Specifications.
2/01 - 5/02, Dynastaff Consulting, Oakbrooke, IL - Supervisor, Vince Kocher
(630) 678 - 7800 ext.7881
Tape Operations/Information Services
. Handled AS/400 Workstation monitoring and job executions.
. Maintained Tape library.
. Provided General customer service direction to clients on job submissions
. Executed Printer Services
8/98 - 8/00, Chicago State Univ. - Office of Residents Life, Dir. Ms.
Mattie Alston (773) 995 - 2002
Computer Lab Tech/Office Support
. Customer Service.
. Help desk
. Computer Lab operations and maintenance.
. Maintained Novell printer network for student lab.
. Instructed students and faculty in the utilization of software
applications
and the use of the WWW for research information.
. Installation/Service of PC's and upgrade of software applications.
Education
Northeastern Illinois University, Baccalaureate Program in Computer Science
with senior standing.
Currently Preparing for Comptia A+ Certification
Kennedy - King College A.A.S., Computer Information Systems/Business
Graduated with Honors 5/98 GPA. 3.4
Awards/Activities
Received Harold Washington Academic Scholarship 1995 - 1998; Member of Phi
Theta Kappa International Honor Society; Alliance for Participation Science
Institute Award. AT&T Cyber Navigator Internship Participant.
Contact this candidate