Customer Service and Front Desk
Resume:
JENA BANKS
**** ****** ******* *****, *******, Texas 77084
Phone Number 832-***-**** • Email **********@*****.***
Front Desk
PROFILE
An ambitious and optimistic self-starter seeking a challenging administrative position to utilize my skills and experience in evaluating and analyzing business operations, recommending strategies to improve performance, and providing office support.
• Received the Employee of the month and the year
KEY STRENGTHS
• MS Office - Word, Excel, PowerPoint and Access • Medical Knowledge •Leadership & Team Building
• Excellent Written and Oral Communication Skills • Customer Service • Cultivation of Key Relationships
• Effective Communicator; attentive listener, patient and diplomatic •Strong in Organizing and Problem Solving
PROFESSIONAL EXPERIENCE
Admitting Representative February 2014 to August 2014
Northwest Medical Center Springdale, Arkansas
• Greeted patients and assisted them in the completion of paperwork, as well as getting patients signatures as needed
• Updated and documented patients information in the HMS software system.
• Verified patient’s insurance information and collected copayments as needed.
• Checked in and out patients
• Answered multiple phone lines
• Transferred patients into the correct beds.
• Printed face sheets and labels for Doctors, Paramedics and Nurses.
Front Desk Clerk April 2013 to April 2014
Courtyard Marriott Bentonville, Arkansas
• Answered multiple phone lines
• Scheduled wake up calls
• Greeted and assisted guests with registration and check out
• Completed faxes, emails, also processed mail and packages out.
Student Assistant January 2010 to July 2011
Lamar University Beaumont, Texas
• Greeted students, answered questions and assisted with check in
• Entered student information into computer system and filed paperwork
• Answered multiple phone lines
EDUCATION and TRAINING
• Northwest Arkansas Community College Bentonville, Arkansas
• University of Arkansas Fayetteville, Arkansas
• Lamar University Beaumont, Texas
• High School Diploma, Cypress Ridge High School, Houston, Texas
Contact this candidate