Customer Service Sales/admin/collections

Cassandra Dixon

720-***-**** /*********.*******@*****.***

Professional Profile:

Career Objective: To obtain employment in the customer service field where I can utilize my skills and become an asset to the company

Personal Profile: Highly motivated, very driven customer service professional with extensive experience in the customer service/collections field. Ability to handle task in a timely manner; well organized and detailed

Skills Summary: • Data Entry• Time Management • Computer Savvy • Basic Math •Impeccable Communication Skills •Collections • Skip tracing Lexus Nexus and Accurint • General Office Skills • Scheduling • FDCPA Knowledge • Warehouse • Cash Handling

Qualifications: Attention-to-detail and the ability to prioritize; Proficient in order processing, customer service and telephone skills; Ability to process orders with minimal to no errors; Demonstrates conflict resolution and problem solving skills; Possess a working knowledge of Microsoft Word and Excel; Types 30+ wpm; Excellent written and oral communication skills.

Professional Experience:

(24-7 Intouch) Einstein Catering: CSR2 /Catering Specialist/Sales (December-2013-Currently) Assist all customers to plan and service their simplest or most elaborate catering needs. Suggest menu ideas to meet customer needs and plan appropriate portions. Coordinate event logistics prior to the date. Provide high levels of communication and customer service with internal and external customers. Outside sales to potential and prior customers which may include cold calling, setting up potential customer consultations, making site visits to propose catering opportunities; Ensure compliance with all guidelines provided by the company with regards to menu specifications, pricing, discounting and any other issues that have been reviewed; Perform daily bookkeeping duties including process payments and reports sales to accounting

(Crothall Healthcare) University Hospital: Patient Transport (May-2013-November-2013) Transports patients by assisting patients in and out of taxis, ambulances, cars, and helicopters; lifting patients on and off beds; moving them to and from special service and treatment areas, and operating rooms; using wheelchairs or moveable beds; Transports laboratory specimens by picking-up specimens and delivering them to specified laboratory. Transports deceased patients by following protocols and delivering them to the mortuary. Transporters patients between nursing units and also transports them for tests such as CT scans and magnetic resonance imaging (MRIs). Assist patients who need help walking; Maintains safe, secure, and healthy work environment by following standards and procedures; complying with federal and state legal regulations and Joint Commission on Accreditation of Healthcare Organizations (JCAHO) requirements

(U.N.F.I) Bliss Staffing: Receptionist (April 2012-April 2013) Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department ;Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel; may utilize the paging system when appropriate; Retrieves messages from voice mail and forwards to appropriate personnel, as well as takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable; Answers questions about organization and provides callers with address, directions, and other information ;Signs for and distributes UPS/Fed Ex/Airborne packages ;Monitors visitor access when required ;Reserves conference rooms when needed. May perform general office clerical duties as needed

Goodwill Outlet: Material Handler/Cashier (March 2010-February 2012) Used tippers to empty material that was donated to store from other Goodwill retail stores or donated; pulled up to 70 lbs. consistently with dolly, helped unload trucks; checked bins for broken glass or any damaged merchandise that could not be brought to sales floor; recycled merchandise in trash compactor that wasn’t sold on sales floor during previous rotation. Promoted to the front as a cashier where I gave customer service to our customers, built great rapport, handled cash, cleaned store front, as well as helped with daily reports at the end of store

Wyse Financial: Collector (August 2006-October-2008) Outbound/Inbound calling to collect payment on delinquent accounts; Accounts varied from payday loans to credit card accounts. Skip traced my own accounts using Lexus Nexus. Helped setup payment plans; handled payments over phone using checking accounts and/or credit cards.

First Revenue Assurance: Collector (June 2004-April 2006) Outbound/Inbound calling to collect payment on past due accounts such as T-Mobile, Cingular, Xcel Energy and Nextel. Assisted with training on T-Mobile accounts; verified available funds by 3-way calling banks with customers who wanted to make payment arrangements; helped debtors and clients come to agreements on a payment plans and/or settlements that would satisfy both parties as well as take care of the initial debt.

Education: Metro State College of Denver (AA) May, 2013

References:

Victoria Osler:720-***-****

Farron Maloid:720-***-****

Kelly Riles: 832-***-****

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