Customer Service Representative

Tiffany A Chambers

**** **** ***** *****

Jonesboro, Ga 30236

Home: 770-***-****

Cell: 256-***-****

Summary:

seeking a position with an organization or company that would utilize my skills. Seeking

new challenges and opportunities for professional growth and advancement. Bring a

wealth of knowledge of customer service to the job. Willing to work a flexible schedule.

Multi-lingual as a customer service representative. Willing to go the extra mile to provide

exceptional customer service have advanced understanding of this area more then 10

years in the travel industry.

Skills:

• Safety-Oriented

• Superior communication skills

• Team Player

• Corporate aviation

• Conflict resolution

• Excellent judgment

• Power point

• Woldspan

• Delta Term

• CMS

• Sabra

• World Span

• Amadeus

Microsoft word. Outlook

•

• type 85 words/pm

• Switch board operator

• Skilled Multitasked

• Organized

• Staff training and development

• Marketing Skills

• Data Management

• Scheduling

• POS System

• Internet web design

• Negotiate skills

• 7 years in a call center

• Faxing

• Greeting Customers

• Public Relations

• Event Planning

Certified in CPR along with first aid also background check and Valid U.S. Passport

Club:

• FLBA ( Future Business Leader of America )

• Junior ROTC ( Air Force)

• Decca

Accomplishment:

Top Sales leader at Delta Airlines

Million Dollar Sale Agent

Dean List in College

Many award for Customer Service

Top 10% of Class

Student Government Representative

President’s Award for Academic Achievement Award

Education:

J.F. Drake State Technical College

Major: Computer Technology

Manner: Hospitality and Tourism Management

Huntsville,Alabama 2004-2007

S.R. Butler High School

high school diploma

Huntsville, Alabama 2000-2004

Experience:

Delta Airlines INC

Huntsville, Alabama

Atlanta Ga

2007-2014

(Globe Sales, Domestic Sales, Corporate Customer Care, Sky-miles)

Globes sale: selling Airline ticket and rebooking customer when flights where cx.

Domestic Sales: Selling ticket only in Domestic market

Corporate Customer Care: Handling report for the executives. Coding Complaints and

work on many special projects. Handled daily Complaints for delta on behalf of the

customers.

America Airlines (ATS)

2006-2007

Gate Agent and Customer Service Agent

Handling ops for the inbound and outbound flights

Annouced flight status and update rebook passenger and check them in and load the

plane. handle lost bags.

Rave Motion Picture (Supervisor) March 2006-June 2006

Help with hiring and looking over emp.

Primrose School Of Madison ( Floater and Asst. Preschool Teacher) July 2005-

Dec 2005

working with small children and planning lesson plans and teaching

J.P. Cutter Hair Salon ( Shampoo Technician, receptionist) Aug 2004-Dec 2004

Asst the owner and booking appoints for the owner

Publix Grocery Store of Madison ( Cashier, Stocker and Bagger) July 2004-July

2004

Asst customer and checking them out

Burger King Highway 20 ( Cashier, Cook, Closer) April 2004-Nov 2004

Cooking and Customer Service

Popeye’s Chicken University Branch ( Cashier and Hostess) Sept 2003-Jan 2004

Customer Service

References Available Upon Request

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