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ADMINISTRATION

HELP DESK SPECIALIST

EDUCATION/CERTIFICATIONS

Westwood College Arlington VA May 2015

Associates in Information Technology

Honors List GPA - 3.8

CCENT Certified (Cisco Certified Entry Network Technician)

CCNA Security (Cisco Network Associate Security)

West Virginia State University WVAugust 2011

Bachelors in Biology

TECHNOLOGY PROFICIENCIES

OPERATING SYSTEM - Windows 7 & XP Window Server 8 Linux MS Server 2008 MS SQL Server

NETWORK TECHNOLOGY- TCP/IP Trouble Shooting WAN/LAN IP Configuration VLAN Configuration Technical Troubleshooting ACL Configuring Spanning Tree Protocol OSPF EIGRP F5 LTM

HARDWARE/SOFTWARE- Card Installation Software Installations Systems Set-Ups Desktop Hardware Network Essentials Network Essentials Linux Operating System Data backups

PROFICIENCIES - Windows Deployment Service(WDS) Testing of local area network (LAN) wide area network (WAN) hubs (Cisco)routers switches and related networking equipment Identifies locates and resolves network failure and evaluation user and security group active directory administration configuring routing protocols (EIGRP and OSPF) data backups and disaster recovery ability

PROFESSIONAL EXPERIENCE

LogiXML McLean VA Jan.2014 - July 27 2014

Network Engineer

Configured and integrated new and existing network devices

Implemented network designs based upon design documents

Designed configured upgraded and maintained network solutions

Created work instructions and standard operating procedures

Produced and maintained network diagrams and documents

Formed documentation for network implementation

Assisted Operations with troubleshooting and root cause analysis for network incident

Improved quality and ensured consistent and timely resolution of incidents and implemented measures to prevent future occurrences

Richard Thompson F5 Engineer Oct 2013 - Jan. 2014

Technical Support Assistant

Assisted in F5 BIG-IP LTM/GTM Appliance management to include new builds and OS upgrades

Ensured escalation level information on tickets where accurate and notifications sent if needed

Installed network connections and updated network documentation

Performed onsite data center support that included: monitoring of systems alarms electrical power and network aler

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