Customer Service Representative
Resume:
LYNNE R. HOLLAND
****************@***.***
* ******* *****, **. ****** MO 63376
QUALIFICATIONS Customer Service Representative with over 20 years
experience.
Able to organize, prioritize
and work independently. Willing to
work hard to make a positive
contribution to enhance a company's
service and growth. Possess
a positive attitude, caring nature, and
sense of humor.
EMPLOYMENT HISTORY
2013 to present Green Guard First Aid and Safety, St. Louis, MO
Customer Service Representative
* Process customer's purchase orders
* Answer incoming calls and assist
customers
by providing product information
* Communicate with purchasing regarding
product availability.
2003 to 2012 IKON Office Solutions, St. Louis, MO
Scheduler/ Logistics Department
* Process, schedule and route
deliveries for
5 state area
* Process and schedule equipment relocations
* Schedule equipment ship outs with
trucking
company
* Communicate equipment availability to
sales team
1994 to2003 Call Center Representative / Team Leader /
Dispatcher
* Process 125-150 customer calls per day
* Monitor calls and field activity for 33 technicians
* Process billing for chargeable service calls
* Maintain and update automated dispatch system
Awards & Achievements President's Club Award, 1997
Stellar Performance Club, 2000
Employee of the Month, August 1996 & April 1998
EDUCATION Southeast Missouri State University, Cape
Girardeau, MO
* 60 credit hours completed
SKILLS Type 60 wpm, proficient 10-key, Basic PC knowledge, Microsoft
Suites, Oracle Transportation Management System (11i and 12R), OMD, WMS
(Warehouse Management System), fax machine, copying equipment, completed
Customer Service training class
Contact this candidate