Manager Specialist
Resume:
T RAV IS M I L L ER
***** **** *****, ******, * I, 48093 586-***-**** A *****@******.***
Summa ry
I am experienced in t raining management and systems (WBT/ILT) as a Subject Matter
E xpert (SME) for commercial companies such as energy and energy technology providers,
defense contractors, and automotive manufacturers. My mili tary experience in Nuclear,
B iological, and Chemical t raining has provided me a stepping stone to providing over 8
years’ experience in a t raining and learning environment improving customer skills and
performance as well as aiding in required certifications.
I would like to join your organization/enterprise and utilize my skills to fur ther your
learning/training endeavors.
Skills
Desktop Software
Windows XP, 7, and 8
Microsoft Office
Adobe Pro
Adobe Connect (Virtual Classroom)
A+ (801/802)
Network +
Security +
Systems
VoltDelta Vir tual Contact Center
SAP Learning Management System
Plateau Learning and Performance Management System
RayLms (Learning Management System)
PeopleSoft
Skillsoft (E-learning)
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T RAV IS M I L L ER
27516 Roan Drive, Warren, M I, 48093 586-***-**** A *****@******.***
Other
Six Sigma Specialist (Raytheon)
Customer Process and Work Instruction Development and Improvement
Classroom courseware delivery
Certification Proctoring
Excellent personal interaction and phone skills
Trouble Shooting (IT)
Process resolution
Experience
December 15, 2006 to June 5, 2014
Training Administrator Lead and SME, Raytheon Professional Services
I performed a wide variety of tasks that included t raining administration, technical
performance support for various Learning Management System (LMS) platforms.
T his role involves, analyzing and resolving system issues via telephone, fax, email
and personal interaction as well as providing technical content assistance of
I nstructor Lead Training (ILT) and Web Base Training (WBT) and process
i mprovements. This included US and international support.
I provided root cause analysis and remediation of end-user issues involving learning
activity content within the L MS, updating and designing end user work instructions
and t raining administration instructions as a Subject Mat ter Expert (SME). I
p rovided these services vir tually as well as t raveling to the customers facilities to
p rovide hands on and proctoring of Web Base Training (WBT) and certification. I
worked with managers and t rainers at these facilities to develop tools that could be
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T RAV IS M I L L ER
27516 Roan Drive, Warren, M I, 48093 586-***-**** A *****@******.***
used to assist their scheduling and performance of their t raining.
One of my key responsibilities was for a nuclear facility and multiple Power Plants.
I was their primary support and contact for all their Web Based Technical (WBT)
and Performance t raining as well as government certification and the associated
t raining systems. I developed an excellent working relationship with managers and
employees resulting in several letters of appreciation.
A pril 24, 2003 to April 12, 2006
Chemical Operations Specialist, U nited States ARMY
Trained and then served as a Chemical Operations Specialist, The chemical
operations specialist operates, performs operator maintenance or supervises the use
of NBC (CBRN) detection and decontamination equipment, smoke generators, and
assists in the establishment, administration, t raining and application of NBC
defense measures. I Served as the NBC NCO providing t raining, advice, and
supervision regarding the proper use and maintenance procedures for chemical
equipment and chemical operations for the 98th M aintenance Company, Fort
R ichardson, AK. This entailed Making sure that 200 Plus Solders had the proper
t raining and Chemical gear to be rapidly deployed with 15 hour notice.
As the acting NBC NCO, I had to t rack all incoming and outgoing solders and
Chemical protection gear, making sure that they had the proper t raining in
Chemical warfare to survive.
I a lso provided NBC (CBRN) t raining to other Companies that were preparing to
deploy.
Honorable Discharge, Disabled Veteran
Top Secret Clearance: Inactive
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T RAV IS M I L L ER
27516 Roan Drive, Warren, M I, 48093 586-***-**** A *****@******.***
Education
July 07, 2014 to December 05, 2014
Information Technology Specialist 8 Network (Infrastructure Security Specialist),
New Horizon Computer Learning Center.
A pril 24, 2003 to April 12, 2006
Associates Degree, US Army Training (880 hours) (equivalent to
Baccalaureate /Associates Degree recommended by American Council on Education)
per Department of Army DD2586
September 1995 to May 1996
Not Completed, North Dakota State University
Activities and Associations
• Biking
• Camping
• Scout Master (Started my own Troop)
• National Boy Scouts Alumni Association
• Eagle Scout Alumni Association
• Veterans of Foreign Wars (VFW Post 9021 Warren, M I)
• Organized and Assists with Food Pant ry for local church
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T RAV IS M I L L ER
27516 Roan Drive, Warren, M I, 48093 586-***-**** A *****@******.***
References
Susan Zaidi Previous Manager/ Michigan Mutual
Fred Hanna Business Associate/ Boy Scout of America
Charmaine Coleman Business Associate/ RPS T raining Specialist
Harold Rose Business Associate/ DTE E nergy Training Manager
Linda Howard Business Associate/ GM Global Market Analyst
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T RAV IS M I L L ER
27516 Roan Drive, Warren, M I, 48093 586-***-**** A *****@******.***
Matt Beauchamp Business Associate/ School Teacher (H.S) 586-***-****
John Wilczek Business Associate/ InfoTech Specialist
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