Customer Service Technician

ALEJANDRO CABRALES

Biomedical Equipment Technician

**** *. ********* ***., ***-135, Fresno, CA 93711

Contact: 951-***-****, email: ************@*****.***

PERSONAL SUMMARY

An enthusiastic biomedical equipment technician with the necessary drive and

determination needed to resolve complex medical equipment issue with minimal

supervision. Possessing effective organizational skills and excellent working knowledge

of medical equipment technologies and having a commitment to keep up to date with the

latest developments. Experience in providing motivation guidance and up to date medical

equipment services to both colleagues and clients. Now looking for a new and

challenging biomedical equipment technician position, once which will make best use of

my existing skills and experiences and also further my development. Proficient in Word,

Excel, Outlook, PowerPoint, Internet application. Willing to relocate.

WORK EXPERIENCE

Adventist Medical Center Hanford, CA 2013 - present

Biomedical Equipment Technician

• Perform safety checks of hospital equipment and power sources, and perform routine and

in depth service and repair on equipment as assigned.

• Optimize the safety, effectiveness, efficiency, and economy of diagnostic, therapeutic and

supporting equipment used for patient care by routine periodic inspections, preventive

maintenance and calibration of the equipment.

• Inspect and install biomedical equipment like dialysis machines, Ultrasound machine,

patient monitoring & telemetry, electrocardiographs, analyzers and defibrillators.

• Repair, calibrate, and maintain general biomedical equipment.

• Build and manage preventive-maintenance schedules.

• Collaborate with supervisor & senior biomedical technician in troubleshooting technical

problems.

• Maintain data and records on the use and condition of the equipment.

• Demonstrate operational methods of equipment to nurses and other members of the

hospital staff.

• Conduct safety tests on medical equipment to ensure safety of the patients and staff.

• Ensure that the biomedical equipment function properly.

DaVita Dialysis Fresno, CA 2011 - 2013

Biomedical Equipment Technician

• Responsible for overseeing the overall operational condition, maintenance and repair of

all water treatment equipment, all medical equipment and mechanical/electrical systems

to ensure patient safety and the safety of all staff operating such equipment for their

assigned facility.

• Troubleshot, repair and maintenance equipment as recommended by the manufacturer.

• Repair, calibrate, Test, Clean and disinfect dialysis machines, water distribution loop and

Reverse Osmosis (RO’s) according to protocol.

Mix bicarbonate solution and acid; perform free chlorine and chloramine test as well as

•

water hardness test.

Disinfect and perform safety checks and tests on all pre-treatment water equipment

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including but not limited to carbon tanks, water softeners, RO units, UV lamps and ultra-

filters; re-bed carbon tanks and water softeners

Abbott Vascular Temecula, CA 2006 - 2010

Line Equipment Technician

• Administer all line set up and product changeovers and perform all minor repairs on line

Equipment and process all packaging production.

• Inspect all products and packs for all quality and perform visual inspection on all raw

Material and date codes and manage all activities of line team and ensure achievement of

All production objectives according to quality standards and monitor all inventory

transactions.

• Assist to clean up work area and train all employees in operating all line equipment

according to company processes.

• Maintain and operate all highly automated manufacturing equipment.

• Perform required preventative maintenance on all equipment and maintain all quality

Record for same.

• Monitor all production areas and ensure compliance to standard operating procedures.

• Operate all production equipment and maintain running condition of all equipment.

• Make all adjustments to equipment and ensure efficiency of all product line and manage

All equipment issues and minimizes all downtime.

• Establish all line bottlenecks and recommend improvements and maintain all work orders

And recommend improvements to all processes and maintain all items.

• Document all operations and operate all equipment according to IAW Hood Standards

and maintain quality for all product line.

• Manage all communication with team members and maintain efficiency of all plant

operations.

• Ensure optimal utilization of all resources and monitor all production run and provide

support to all team members.

• Participate in all pre shift meetings and obtain all required information and monitor all

equipment operations and recommend improvements to it.

Shaw Industries Santa Fe, CA 2005 - 2006

Manufacturing Automation Technician

• Install and assemble of electronic systems based on technical specifications.

• Repair and maintain electronic systems as needed.

• Operate power and manual tools safely to avoid accidents.

• Make cable and wiring connections accurately.

• Perform regular inspections to identify defects and replacements.

• Perform system testing to evaluate performance and functionality.

• Maintain inventory control of electronic components and tools.

• Maintain documentations of system installation and maintenance procedures.

• Coordinate with management to determine deadlines for the assigned tasks.

Recommend upgrades and modifications to improve system performance.

•

Develop prototypes for feasibility analysis and make product presentations.

•

Understand drawings, technical manuals and instructions for perform system installation

•

activities.

Mentor and guide other Technicians when required.

•

Report completed and ongoing tasks to Supervisor on daily basis.

•

Doha College Doha, Qatar 1998 - 2005

System Support Engineer

• Install, update, support and administer servers, microcomputers, Local Area Networks

(LANs/WLANs) and software applications.

• Plan and coordinate computer information and computer operation functions.

• Provide technical assistance for hardware and software operations.

• Analyze, support and coordinate requests for computer system service.

• Assist District users in resolving system and program concerns and issues.

• Provide technical information and assistance for computer application operations. .

• Install, maintain and provide user support for software applications.

• Install and maintain data communication hardware and software and support users.

• Tutor personnel in computer systems operations and usage.

• Interact with computer hardware and software suppliers to acquire product and pricing

information for computers, applications and peripheral equipment.

• Obtain product assistance through contacting hardware and software manufacturers.

• Perform data entry and information processing operations.

• Utilize variety of microcomputers, electronic meters and hand tools.

• Convey requisition for required computer systems inventory.

• Maintain an adequate inventory of computer supplies and parts.

Al-Mana Computer Services Doha, Qatar 1996 - 1998

Field Support Engineer (Part Time)

• Assist field personnel in providing remote and on-site customer support and services.

• Develop emergency service plan for customers.

• Recommend process improvements to achieve customer service and sales goals.

• Analyze issues and develop resolutions in a timely fashion.

• Plan and schedule customer support related trainings to field staffs.

• Provides guidance and training to customer personnel in establishing Educate customer

about the product operation and maintenance procedures.

• Coordinate onsite contractors for facility support as necessary.

• Supervise all product installations and the related repair and maintenance activities when

required.

• Complete service orders and service reports in a timely manner.

• Monitor the issue resolution status and time closely.

• Act as the main point of contact for customers for any complaints, inquiries and issues.

• Update technical manual and reference guides with the recent product updates and

developments.

Develop training programs to assist support engineers to acquire necessary product

•

expertise.

Attend educational workshops and trainings to develop sufficient knowledge to conduct

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field support activities.

Participate in industry events, conferences, meetings, etc. to develop business networking

•

and references.

Stay updated on latest industry trends and developments.

•

Hamad General Hospital Doha, Qatar 1991 - 1998

Biomedical Engineering Technician

• Inspect and install biomedical equipment like dialysis machines, Ultrasound machine,

blood-gas, electrocardiographs, analyzers and defibrillators.

• Repair, calibrate, and maintain general biomedical equipment.

• Build and manage preventive-maintenance schedules.

• Collaborate with biomedical engineers in troubleshooting technical problems.

• Maintain data and records on the use and condition of the equipment.

• Demonstrate operational methods of equipment to nurses and other members of the

hospital staff.

• Conduct safety tests on medical equipment to ensure safety of the patients and staff.

• Ensure that the biomedical equipment function properly.

• Modify or develop biomedical equipment or devices under the supervision of medical or

engineering staff.

EDUCATION

- BSIT concentration in Software System Engineering – in progress

ü Colorado Technical University Denver, CO

- Associate of Science in General Education - August 2014

ü Colorado Technical University Denver, CO

- Industrial Electronics Technology, 1987

ü National Technical School, Los Angeles, CA

TECHNICAL EXPERIENCE

ü Operating Systems: Windows Platform, Linux, OSX, DOS

ü Software: MS Office 2000, 2003, 2007 and 2010, Visio and WordPerfect

ü Languages: Java, Visual Basic, HTML, C++

ü Hardware: Cisco Catalyst switches, Cisco routers,

ü Networking Protocols: TCP/IP, DNS, DHCP and RIP, OSPF, BGP etc.

ü System Administration:

Ethernet, Wireless Networking, PC Troubleshooting,

Cabling, Memory Upgrades, Routers, Switches, VoIP, networked printers,

Firewalls, Hardware Troubleshooting and IC chip replacement.

Server and Workstation, Active Directory, DNS and Group Policy with

experience

Installing PC hardware and software.

PROFESSIONAL PROJECTS

ü Managed LAN and WAN environment with Cisco routers and switches

ü Installed Linux Server such Novell Suse, RedHat, Debian, Ubuntu, Windows Server,

implemented Active Directory, Users and Share

ü Permissions and Group Policy on the server

TRAINING and CERTIFICATIONS

ü Patient Monitoring Jul 28 – Aug 1, 2014

Nihon Kohden, America Inc.

ü Ultrasound Basic Training April 8, 2014

Conquest Imaging

ü Multi - Vendor PM and DICOM April 9, 2014

Conquest Imaging

ü 2008K Series Dialysis System February 10, 2012

Fresenius USA, Inc

ü Phoenix Dialysis System September 21, 2011

Gambro, USA

ü 23G Reverse Osmosis System November 15-17, 2011

MarCor Purification

ü Ensuring Safe Water for Hemodialysis November 15, 2011

MarCor Purification

ü Renatron Dialyzer Reprocessing System November 11, 2011

Minntech Renal

ü Basic Hemodialysis Theory August 25, 2011

DaVita University

ü Administering Windows NT 4.0 June 16 -18, 1999

Microsoft Corp.

ü Effective Leadership Training October 24 -31 2003

Philippines Embassy, Doha, Qatar

ü Patient/Customer Satisfaction October 24-25 1995

Hamad General Hospital, Doha Qatar

ASSOCIATIONS

AFFELIATION

Computer and Electronics International Association (CompTIA)

ü A + Certified Professional (ID No. COMP001003375852)

Association for Advancement of Medical Instrumentation (AAMI)

ü Member No. (426995)

California Medical Instrumentation Association (CMIA) San Joaquin Valley Chapter

ü Member

Work References Available on Request

Contact this candidate