Customer Service Medical

DINELLE WOODLEY

*** **** ** ** *. Parkland, WA **445

Phone: 253-***-**** Email: **************@*******.***

Qualifications Summary

• RA-Resident Advisor, assisting mental health clients with the utmost care, respect and patients.

• MA- state-licensed and phlebotomist backed by eight years of experience within Lab, clinical, and administrative settings.

• Skillful and precise in performing venipunctures and capillary punctures; collecting, preparing and storing blood samples; and

verifying medical records.

• Possess excellent patient-relations skills – known for having a gentle touch and the ability to alleviate patient anxieties.

Key Competencies

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Venipuncture & Capillary Puncture Psychology training

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Blood Collection & Handling Safety Quality Assurance & Controls

• •

Medical Records Review Health Care Manager

• •

Customer service Excellence Billing and Authorizations

• •

Patient Centered Medical Home HIPAA

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Patient Safety Compliance Virtual & Classroom training

• •

Book-keeping Microsoft Office

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Planning and Organization Chain of Custody Expert

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HEDIS and STARS Mental Health and Medical coding

• Health Informatics/EHR&EMR

NCQA/JCHO

Professional Experience

Mental Health Resident Advisor, Banner Care, Tacoma, WA 1998 to 2001

• Supervision of 65 residential clients.

• Assist in performing basic daily Life tasks such as personal hygiene, physical therapy support, and social activities to reintegrate into

independent living. .

• Quality Care documentation

• Management of Daily Medication intake and drug interaction validator

Medical Assistant/Phlebotomist, Interim Healthcare/Maxim Solutions, Seattle, WA 2007 to 2013

Serve as a member of interdisciplinary healthcare team for a active family medical practice. Working as a team in ensuring optimal patient care and

smooth daily functioning of office.

• Consistently praised for efficient handling of administrative duties (e.g., answering phones, scheduling appointments, maintaining medical

records, patient processing, billing and bookkeeping) that allowed doctors and nursing staff to focus on the health concerns of their patients.

• Demonstrated proficiency in taking patient medical histories and vital signs, as well as in performing venipunctures, injections and various

diagnostic procedures and ancillary tests (e.g., EKGs, immunoassays, chemistry analysis, hematology, and urinalysis).

• Ensured effective Infection Control Compliance minimizing spread of disease, bacteria and viruses.

• Implemented practice’s quality assurance and control program. Efforts ensured compliance with HIPAA, CLIA and OSHA regulations; improved

patient care/satisfaction; and lowered monthly overhead by 12%.

Reacted calmly and effectively in emergency situations, and added the personal, caring touch that immediately put patients at

• Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.

• Follow infection-control and safety procedures in carrying out daily phlebotomy functions.

• Prepare blood-collecting equipment, draw blood, and safely store and transport samples.

• Build trust and minimize patient discomfort during phlebotomy procedures while efficiently collecting blood specimens for biometrics

screening.

• Managed patient flow, collection of vitals and bodily specimens

• Honored for passing State Inspection for lab organization and OSHA practices.

Medical Assistant/Phlebotomist, eHealth Wellness Screener, Tacoma, WA 2013 to Present

• Performed phlebotomy functions within a lab setting as well as mobile units.

• Eased patients stress and made the experience as comfortable as possible, which gained their trust in me.

• Obtain blood samples for medical testing and transfusion through venipuncture or capillary puncture.

• Follow infection-control and safety procedures in carrying out daily phlebotomy functions.

• Prepare blood-collecting equipment, draw blood, and safely store and transport samples.

Volunteer in Community

MFWC Food Bank volunteer

MFWC Homeless outreach Leader (Clothing and Personal Hygiene Items

MFWC Back to School Supply coordinator

MFWC community Mentor and Teacher for At Risk Youth

MFWC Store, Donation, and Resource manager

Tacoma School District Late Night Youth Coordinator

Education & Credentials

Medical Receptionist Certification, State of Washington, 1999

Licensed Medical Assistant, State of Washington, 2007

Certified in Basic Life Support (BLS), 2013-2016

Get this in a signed statement from her. Make it available

“…Dinelle continues to be a vital member of our healthcare team…possesses exceptional patient care

skills…strong command of basic medical procedures and terminology…well organized and efficient …”

Nancy

Barnum- Director of Human Resources

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