Customer Service Marketing Manager

PAUL F. WHEELER, MBA

***** ******** ***** – Wexford, PA 15090

724-***-****– *********@*******.***

OPERATIONS VICE PRESIDENT WITH EXCEPTIONAL SUPPORT SERVICES SKILLS

Multi Site Support Services Operations – Finance & Budgeting –

Clinical / Ancillary Operations – Supply Chain –

Environmental and Facilities Management

STRENGTHS and COMPETENCIES

Leadership – Led system wide utilities initiatives resulting in savings of over $3,000,000

Team Building –Re Engineered the support operations teams increasing productivity over 20%;

Entrepreneur/Innovator –Implemented a casino based clinic netting over $40,000 per month

Negotiator –Negotiated a 30% decrease in multi site power costs saving over $3,000,000.

Customer Service/Customer Relations –Increased customer satisfaction to 95 percentile

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PROFESSIONAL EXPERIENCE

Vice President, Operations West Penn Allegheny Health System, Allegheny General Hospital (600

beds) (October, 2006) – and – West Penn Hospital, (325 Beds) (January, 2010), Pittsburgh, PA,

2006 – 2014

Recruited to lead multiple hospital departments across multiple hospital campuses including

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EVS, Supply Chain, Food Services, Telephone Operators, Facilities, Clinical Engineering, Construction,

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8 parking garages, Employee Shuttle, Patient Transportation, Employee Health, Corporate Lab

services, Security, Safety and Compliance.

Re engineered the patient supply distribution process reducing annual costs by $50,000 per month.

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Responsible for the prudent management of over 800 FTEs, a $60 million annual operating budget

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Developed and led the implementation a program that directly led to .5 day LOS decrease

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Interim Corporate Vice President, West Penn Allegheny Health System, 5 hospitals –(1360 Beds)

Corporate Services, Pittsburgh, PA

Dec. 2011 – March, 2012

The subject matter expert providing corporate leadership for support services across for 5 hospitals

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Responsible to manage $30,000,000 in construction across the five hospital urban health system.

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The strategic business advisor to system executive leadership with regard to support services.

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Regularly counseled 5 hospital senior leadership teams reviewing support services financial decisions

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Vice President, Administration, Olean General Hospital, (185 Beds) Olean, NY

2002 2006

Recruited to lead the effectiveness of various support and clinical programs.

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Led a supply Improvement program resulting in annual savings of over $1,500,000

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Created and implemented an athletic trainer program that netting over $1,000,000 in revenue.

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Chief Human Resources officer and achieved Health Insurance premium reductions of $500,000

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Implemented the turnaround for a perennially failing clinic to a monthly profit of $60,000

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Vice President Support Services/ Administrator / Director, Materials Management

UPMC Health System, Passavant Hospital / UPMC Passavant, (380 Beds) Pittsburgh, PA.

1992 – 2002

Recruited and promoted multiple times successfully leading service & supply cost reductions

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Successfully led and managed service and supply program reductions of $17 million.

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Led and developed a Centers of Excellence programs resulting in over $5,000,000 in annual revenue

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Successfully Implemented Meditech throughout 3 related departments on time and on budget

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Coordinated equipment and spending for an expansion / construction project totaling $40,000,000

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Regiona

l Marketing Manager Ameri Net, Hospital Council Western PA, Warrendale, PA

1989 – 1992

Recruited to manage and increase utilization of a multi billion dollar contract portfolio.

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Increased utilization of contract portfolio by 300% in 3 years

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Achieved Marketing Manager of the year in 1990 and 1991 in recognition of annual growth

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PAUL F. WHEELER, MBA Page 2

Dir of Materials Management, Aliquippa Hospital, (185 Beds) Aliquippa, PA

1986–1989

Hired to re establish the trust and integrity in Materials Management department

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Developed and initiated programs producing savings in excess of $2,000,000

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Reduced operating costs of the EVS department by $100,000 per year.

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Outsourced linen and laundry saving $250,000 per year.

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Outsourced food services department saving $400,000.

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EDUCATION

Executive Education Certificate – The Wharton School, University of Pennsylvania, 2011

Master’s Degree – Business Admin., Robert Morris University – Pittsburgh, PA, 1994

Bachelor’s Degree – Business Admin., Robert Morris University – Pittsburgh, PA, 1990

Associates Degree – Business Admin., Community College of Allegheny Cty. Pittsburgh, PA, 1986

AFFILIATIONS / CONTINUING EDUCATION

Deming Quality Institute, 1992 Disney Institute for People Management, 1998

Board of Trustee, Olean Healthcare Services, 2002-2006 Dale Carnegie Professional Development, 2003

Board of Trustees Cattaraugus County Mental Health, 2003-2006 Leadership Cattaraugus, Class of 2005

Board of Trustees, Olean Chamber of Commerce, 2003-2004 Ritz-Carlton Hospitality Training, 2013-

2014

North Side Leadership Coalition, 2007-2014 American College of Health Care Executives

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