Customer Service Sales

Lucas R. Lipsky

**** *. ******** ****** *********, PA 18104 610-***-**** *********@*****.***

Professional Experience:

Synchronoss Technologies- Bethlehem, PA

Escalations Specialist, Business Analyst Dec. 2011- Present

Lead point of contact for business to consumer communication for phone, internet and TV solutions and sales

Lead point of contact with main client on escalated customer service and order processing issues

Subject Matter Expert for up to 20 different sales and customer service database software programs

Writer for program-wide process M&P advisories, guides, database reference matrixes; Test pilot software campaigns and bug fixes Call

center data analytics through Cognos, Oracle SQL Developer and Microsoft Excel

Good Shepherd Rehabilitation- Allentown, PA May 2012-Present

(Freelance writing) Covering in-house stories on featured clinicians, patients and trending local issues

Blogging as a “ghost writer” for doctors and incorporating key words and hot topics for search engine optimization

Scheduling and conducting interviews with subjects of stories, and constructing AP-style feature articles for online audiences

Dun & Bradstreet Credibility Corp.-Center Valley, PA

Inside Sales; Business Credit Advisor April 2011-October 2011

Business-to-business credit advisor existing to assist small businesses improve credit ratings for loans, better rates, etc.

Sold credit reports and credit building packages through needs assessment to wide variety of clients nationwide

Met weekly and monthly sales targets by keeping up to date with multiple industry standards and demands

Internship experience:

Penn State Auxiliary & Business Services Marketing Office –University Park, PA Spring 2010

Business-to-business collaboration for creative writing/design for campus events and facility promotions

Writing articles for web and printed promotions for diverse student, alumni and online audiences

Conducted multiple personal and phone interviews of featured subjects: students, chefs and athletes

GatesmanMarmion+Dave, Inc.- Pittsburgh, PA Summer 2009

Contributed to public relations team generating and distributing press releases for clientele in Pittsburgh area

Conducted media monitoring and market research, taking/editing/uploading photos from clientele’s events

Sought out and maintained business-to-business market relationships across different industries to amplify brand images

*Reference sheet available upon request

http://lukenyy.wix.com/lrl

Education:

The Pennsylvania State University- University Park, PA Fall 2006-Spring 2010

Graduate of the College of Communications

Bachelor of Arts in Journalism; Minor in Sociology - Focus in business writing, writing for current events and marketing

Activities & Affiliations:

Inter Fraternity Council Pan-Hellenic Dance Marathon-THON Fall 2006-Present

Elected participant in the marathon that raised over $7.4 million for childhood cancer research at Hershey Medical

Year-round fundraising events that eventually lead to a 46 hour no sitting/no sleeping “dance” marathon

Penn State University Council of Commonwealth Student Governments-CCSG Fall 2006-Spring 2010

Served on student council as campus VP for Penn State Lehigh Valley and co-facilitator across all 19 campuses

Additional Skills & related coursework:

Expert-level skills in programs Microsoft Word, Excel, Power Point, Adobe InDesign, COGNOS & SQL Developer

2 years of skills with professional face-to-face + conference call, screen-sharing presentation, reporting and training

Full understanding of sales software programs such as SalesForce, CRM, Citrix Web Interface, and multiple proprietary software

programs for sales processing, lead generating and price quoting

Inbound Marketing University- Online degree in Search Engine Optimization

Experience in press release writing and distribution software such as CisionPoint

*Reference sheet available upon request

http://lukenyy.wix.com/lrl

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