Customer Service Representative

Patricia Fish

e-mail:*************@***.***

phone: 845-***-****

cell: 845-***-****

I want to use my strong customer service and data processing skills

to obtain a challenging clerical and/or administrative position.

Summary of Qualifications

General:

. Fast learner

. Ability to work independently

. Team player

. Ability to effectively multitask

. Can adapt to rapidly-changing work environments

. Passionate dedication to job

Computer:

. Outlook / E-mail

. Internet Explorer

. Oracle

. Vision

. ADIS

. Advantage Dashboard

. Exploris

. Cisco VOIP telephones

. Excel

. Windows 7

Work Experience

BWP Distributors Inc. (CARQUEST) - Armonk, NY 4/2000 -

Present

Receptionist / Administrative Assistant

. Reports directly to Customer Service Manager

. Performs all clerical duties on a regular basis

. Overflow coverage for reception desk/telephone operator answering

multiple calls on 207 lines for 3 distribution centers and 83 stores

. Electronically enters invoices, credits, bills, and high-volume sales

orders

. Performs general filing tasks

. Manages all inventory replenishments electronically

. Handles customer-related inquiries, deals directly with customers

. Billing for special orders

. Credit stores for returns and defective parts

The Bank of New York - Harrison, NY

9/1986 - 07/2008

Proof Administrator

. Reconciles entries of incoming work from bank branches

. Posts rejects on the RPA

. Proofs all checks before sending to the Federal Reserve

. Assists in the training of new associates

Canada Dry and Coors - Mount Vernon, NY

1995-1999

Customer Service Representative

. Managed office workers, oversaw responsibilities

. Verified all unpaid driver credits and balances

. Processed driver work orders

. Handled all customer inquiries and complaints

. Managed a high volume of incoming and outgoing phone calls

. Prepared deposit logs and checks

. Inputted warehouse inventory

Education

Harry S. Truman High School - Bronx, NY Graduated

June 1979

. General High School Diploma

References

. Available upon request

Contact this candidate