Lorna Thompson

***** ****** **.

Overland Park, KS 66212

913-***-****

www.linkedin.com/in/lornataylor

acf4zh@r.postjobfree.com

Professional Experience

January, 2014 - Rady Children's Hospital

June, 2014 San Diego, CA

Writer and Editor

Partnered with a board certified pediatrician to create a proposal for a

Social and Behavioral Study funded by the Rady Physician Development Fund.

The study was approved, and focuses on the psychological effects exhibited

by children who present in emergency rooms with traumatic facial and bodily

injuries. (Freelance engagement - worked remotely)

May, 2010 - Emergency Nurses Association

June, 2014 Des Plaines, IL

Writer and Editor

Worked with the recipient of a grant from the Emergency Nurses Association

in a nationwide study and campaign to educate healthcare providers

concerning strategies for the treatment of wounds caused by canine attacks.

Produced study-related documentation depicting and describing optimum

treatment for lacerations, placement of sutures, and techniques for

reconstructive surgery. (Freelance engagement - worked remotely)

June, 2009 - Perceptive Software (a division of Lexmark)

September, 2009 Shawnee, KS

Technical Writer

Served as a Technical Writer for a company that produces document imaging

software. Specialized in software that captures documents required by

academic institutions, such as transcripts and student records.

February, 2008 - Levi, Ray & Shoup Consulting, Inc.

July, 2008 Overland Park, KS

Senior Technical Writer

Served as Senior Technical Writer in support of the development of a custom

insurance application for a coop of rural electrical utility providers.

(Consultant for Levi, Ray & Shoup Consulting, Inc.)

November, 2006 - ICOP Digital, Inc.

October, 2007 Lenexa, KS

Senior Technical Writer

Served as Senior Technical Writer in support of a video surveillance camera

system designed primarily for installation in law enforcement vehicles.

Used Microsoft SharePoint collaboration software to store, share, and

archive written documentation and other project-related artifacts such as

charts and diagrams.

(Consultant for PCI Staffing, Inc.)

April, 2006 - Sprint Nextel Corporation

September, 2006 Overland Park, KS

Senior Business Analyst

Served as Senior Business Analyst assigned to an initiative within Sprint's

wireless division known as project Autonomous, a web-based application that

collected cell site data across the US and Puerto Rico using timed radio

frequency (RF) signals emitted from mobile UPS courier vehicles. Consulted

with Subject Matter Experts (SMEs) to identify features and functionality

to produce Software Requirements Specification (SRS) documents. Gathered,

tracked, and maintained use cases, system events, and procedures. Used

Visio to graphically depict both existing and planned business process

flows. Defined, described, and presented proposed features and their

associated requirements, and ensured that all project-related SRSs and

process models were completed in a timely and accurate manner. (Consultant

for Technosoft Corporation)

November, 2005- AMC Theatres Corporation

December, 2005 Kansas City, MO

Senior Business Analyst

Created file feeds from Loews Theatre Corporation during the acquisition of

Loews by AMC Theatres. Mapped comma-delimited and fixed-length fields to

ensure accurate and consistent statistical reporting between the two

theatre corporations.

October, 2004 - Accucare, Inc.

August, 2005 Overland Park, KS

Senior Medical Writer and Business Analyst

Served as Senior Medical Writer and Business Analyst in support of

Accucare, a Computerized Physician Order Enter (CPOE) system designed to

allow physicians and other healthcare providers to enter and maintain

patient insurance and billing information. Documented business flow

processes required to interface and use the Accucare application in

conjunction with third-party systems, including a remote relational

database. Updated version control and defect tracking systems to reflect

iterative system modifications.

September, 2004 - Hewlett-Packard

December, 2004 Overland Park, KS

Senior Sales and Marketing Writer

Wrote technical documentation and marketing collateral within the Sales and

Marketing division of Black & Veatch Solutions Group, (BVSG), which was at

the time the consulting division of Black & Veatch Engineering Corporation.

(BVSG is now owned by Hewlett-Packard.)

March, 2004 - IBM

August, 2004 Kansas City, MO

Senior Business Analyst

Served as sole Senior Business Analyst on a project team tasked with

defining a System Development Life Cycle (SDLC) for the Farm Service Agency

(FSA) within the United States Department of Agriculture (USDA). Wrote and

edited requirements documents describing the processes to be followed

throughout the SDLC, and produced artifact templates to be used by FSA

personnel to create the specified deliverables. Worked with Lead SDLC

architect to analyze data correlating existing artifacts within the USDA

with artifacts in the proposed SDLC. Wrote and edited requirements

documents associated with the Analysis, Design, Testing, and Implementation

phases within the FSA's SDLC. Wrote and edited Quality Control deliverables

related to the newly defined SDLC.

August, 2003 - Hewlett-Packard

February, 2004 Kansas City, MO

Senior Business Analyst

Served as sole Senior Business Analyst on a project team tasked with

developing an SDLC for an automated pricing management system for Kansas

City Southern Railway. Worked as a consultant for Black & Veatch Solutions

Group, Inc. (BVSG), which was at the time the consulting division of Black

& Veatch Engineering Corporation. BVSG is now owned by Hewlett-Packard.

(Sub-contractor for Bradford & Galt Corporation)

October, 2002 - Accredo Health Group - an Express Scripts Company

July, 2003

Overland Park, KS

Sr. Business Analyst; Medical Writer

Served as Sr. Business Analyst and Medical Writer and in the Specialty

Pharmacy/Chronic Care division of Gentiva Health Services. This specialty

pharmacy division of Gentiva focuses on the time-critical, overnight

delivery of diabetic drugs such as insulin, as well as infusion supplies.

It has since been acquired by Accredo Health Group/Express Scripts.

Compiled drug/drug interaction database for a clinical reports conversion

project migrating FDA and HIPAA-compliant pharmaceutical insurance,

billing, and collection reports from an IBM AS400 system to an Oracle

environment. Wrote and edited marketing collateral such as datasheets, new-

product overviews, sales reports and upgrade proposals, and related written

materials designed to familiarize Gentiva's existing business partners and

clients, (e.g., pharmaceutical manufacturers and healthcare insurance

providers), with the features and functionality offered by the new

reporting system. Consultant for Rapidigm, Inc., now Fujitsu Consulting,

Inc.)

June, 2002 - Ernst & Young, LLP

October, 2002 Kansas City, MO

Senior Technical Writer

Served as Senior Technical Writer at eSecurity Online (eSO), a wholly owned

subsidiary of Ernst & Young LLP. Wrote and edited user and system

documentation for eSO's Framework application, a multi-layered, web-based

risk management tool designed to monitor corporate networks for security

breaches and vulnerabilities. (Consultant for TechLink Corporation)

January, 2002 - Cerner Corporation

March, 2002 Overland Park, KS

Senior Medical Writer

Served as Senior Medical Writer at Cerner Corporation. Wrote and edited end-

user documentation for a wide variety of hospital and clinical automation

and management solutions. Created user and system documentation, and

collaborated with Engineering personnel in Cerner's Supply Chain division

to document and incorporate FDA requirements and HIPAA provisions into

software architecture. (Consultant for Genesis10 Consulting, Inc.)

April, 1999 - Sprint Nextel Corporation (contractor for Iconixx Systems

Engineering, Inc.)

Sept., 2001 World Headquarters facility - Overland Park, KS

Senior Technical Writer; Senior Business Analyst

Began assignment as Senior Technical Writer, creating and editing technical

documents related to Sprint's Integrated On-Demand Network (ION)

initiative.

Following the cancellation of Sprint's ION project, was assigned to an

alternate project team, assuming role as sole Senior Business Analyst in

support of two web-based applications developed for external distribution

among Sprint's existing client base: 1) BroadSight, a solution designed for

the provisioning of website content services, and 2) ClearPath, an

application designed to allow the import and export of legacy database

content via a custom Rational Rose add-in. (Consultant for Iconixx Systems

Engineering, Inc.)

June, 1994 - Hoechst Marion Roussel (now Sanofi)

July, 1999 Principal Manufacturing Facility - Kansas City, MO

Sr. Medical Writer and Editor; Clinical Data Analyst

Worked for over five years as a medical writer and editor at Hoechst Marion

Roussel, which was then the second largest drug manufacturer in the world.

Writing and editorial duties centered on producing marketing and regulatory

documents related to Cardizem (diltiazem), a calcium channel blocker

authorized by the FDA for the treatment of hypertension, pectoral angina,

and cardiac arrhythmia. (Five-year freelance consulting engagement

performed concurrently with primary consulting positions)

June 1998 - Quest Diagnostics

April, 1999 Overland Park, KS

Senior Medical Writer

Designed, authored, and edited a variety of hard copy and on-line

documentation for Osborn Laboratories (later LabOne, and now Quest

Diagnostics). Created FDA-compliant user guides, system documentation,

tutorials, on-line help systems, and technical specifications for Starnet,

a web-based laboratory system for detecting and tracking the presence of

pharmaceutical substances in bodily fluid specimens (e.g., blood, saliva,

and urine). (Consultant for Levi, Ray & Shoup Consulting, Inc.)

August, 1996 - Sprint Nextel Corporation (contractor for Triple-I)

June, 1998 Overland Park, KS

Technical Writer

Served as Technical Writer on a team assembled to research and gather

system documentation in support of Sprint's Y2K readiness effort. Obtained

system documentation from operational areas including Sprint's Routing

Management System (RMS), Facilities Management System (FMS), Call Routing,

Call Provisioning, Toll-Free Services, Switching, Billing and Auditing,

and Service Establishment divisions. (Consultant for Triple-I Corporation)

March, 1989 - Continental Healthcare Systems, Inc., now diverged into 1)

Mediware and 2) McKesson

August, 1996 Overland Park, KS

Senior Medical Writer and Editor

Served for over seven years as Senior Medical Writer and designated Company

Medical Editor for a healthcare systems development company. This company

has since diverged, and has been acquired by 1) Mediware, and 2) McKesson.

Wrote and edited user manuals, installation guides, training materials,

modular reporting queries and definitions, and related system documentation

for hospital pharmacy solutions. Designed and wrote responses to RFIs and

RFPs to promote and market the company's products and services to a

nationwide base of hospitals and clinics. Wrote, edited, and maintained an

extensive library of documentation related to hospital pharmacy software,

pharmaceutical dispensing apparatus (e.g., White Carousel, Pyxis), and drug

formulary data (e.g., First DataBank). Won two awards (an Award of

Excellence and an Award of Achievement) from the Kansas City chapter of the

Society for Technical Communication (STC) for this user and system

documentation.

Education

University of Kansas, Lawrence, KS - 1981 through 1986

Double major: English; Education

Designated Kansas State Scholar, 1981 by Governor of Kansas (based on ACT

test score)

Member, KU College Honors Program

Professional Affiliations and Honors

Past Vice President - Kansas City Chapter of Society for Technical

Communication (KC/STC)

Past Secretary - Kansas City Chapter of Society for Technical Communication

(KC/STC)

Member, American Medical Writers Association (AMWA)

Society for Technical Communication - Award of Excellence in Software

Documentation

Society for Technical Communication - Award of Achievement in Software

Documentation

Invited Judge - Greater Kansas City Science and Engineering Fair (held

annually)

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