Medical Writer Technical Writer Business Analyst
Resume:
Lorna Thompson
Overland Park, KS 66212
www.linkedin.com/in/lornataylor
***********@*****.***
Professional Experience
January, 2014 - Rady Children's Hospital
June, 2014 San Diego, CA
Writer and Editor
Partnered with a board certified pediatrician to create a proposal for a
Social and Behavioral Study funded by the Rady Physician Development Fund.
The study was approved, and focuses on the psychological effects exhibited
by children who present in emergency rooms with traumatic facial and bodily
injuries. (Freelance engagement - worked remotely)
May, 2010 - Emergency Nurses Association
June, 2014 Des Plaines, IL
Writer and Editor
Worked with the recipient of a grant from the Emergency Nurses Association
in a nationwide study and campaign to educate healthcare providers
concerning strategies for the treatment of wounds caused by canine attacks.
Produced study-related documentation depicting and describing optimum
treatment for lacerations, placement of sutures, and techniques for
reconstructive surgery. (Freelance engagement - worked remotely)
June, 2009 - Perceptive Software (a division of Lexmark)
September, 2009 Shawnee, KS
Technical Writer
Served as a Technical Writer for a company that produces document imaging
software. Specialized in software that captures documents required by
academic institutions, such as transcripts and student records.
February, 2008 - Levi, Ray & Shoup Consulting, Inc.
July, 2008 Overland Park, KS
Senior Technical Writer
Served as Senior Technical Writer in support of the development of a custom
insurance application for a coop of rural electrical utility providers.
(Consultant for Levi, Ray & Shoup Consulting, Inc.)
November, 2006 - ICOP Digital, Inc.
October, 2007 Lenexa, KS
Senior Technical Writer
Served as Senior Technical Writer in support of a video surveillance camera
system designed primarily for installation in law enforcement vehicles.
Used Microsoft SharePoint collaboration software to store, share, and
archive written documentation and other project-related artifacts such as
charts and diagrams.
(Consultant for PCI Staffing, Inc.)
April, 2006 - Sprint Nextel Corporation
September, 2006 Overland Park, KS
Senior Business Analyst
Served as Senior Business Analyst assigned to an initiative within Sprint's
wireless division known as project Autonomous, a web-based application that
collected cell site data across the US and Puerto Rico using timed radio
frequency (RF) signals emitted from mobile UPS courier vehicles. Consulted
with Subject Matter Experts (SMEs) to identify features and functionality
to produce Software Requirements Specification (SRS) documents. Gathered,
tracked, and maintained use cases, system events, and procedures. Used
Visio to graphically depict both existing and planned business process
flows. Defined, described, and presented proposed features and their
associated requirements, and ensured that all project-related SRSs and
process models were completed in a timely and accurate manner. (Consultant
for Technosoft Corporation)
November, 2005- AMC Theatres Corporation
December, 2005 Kansas City, MO
Senior Business Analyst
Created file feeds from Loews Theatre Corporation during the acquisition of
Loews by AMC Theatres. Mapped comma-delimited and fixed-length fields to
ensure accurate and consistent statistical reporting between the two
theatre corporations.
October, 2004 - Accucare, Inc.
August, 2005 Overland Park, KS
Senior Medical Writer and Business Analyst
Served as Senior Medical Writer and Business Analyst in support of
Accucare, a Computerized Physician Order Enter (CPOE) system designed to
allow physicians and other healthcare providers to enter and maintain
patient insurance and billing information. Documented business flow
processes required to interface and use the Accucare application in
conjunction with third-party systems, including a remote relational
database. Updated version control and defect tracking systems to reflect
iterative system modifications.
September, 2004 - Hewlett-Packard
December, 2004 Overland Park, KS
Senior Sales and Marketing Writer
Wrote technical documentation and marketing collateral within the Sales and
Marketing division of Black & Veatch Solutions Group, (BVSG), which was at
the time the consulting division of Black & Veatch Engineering Corporation.
(BVSG is now owned by Hewlett-Packard.)
March, 2004 - IBM
August, 2004 Kansas City, MO
Senior Business Analyst
Served as sole Senior Business Analyst on a project team tasked with
defining a System Development Life Cycle (SDLC) for the Farm Service Agency
(FSA) within the United States Department of Agriculture (USDA). Wrote and
edited requirements documents describing the processes to be followed
throughout the SDLC, and produced artifact templates to be used by FSA
personnel to create the specified deliverables. Worked with Lead SDLC
architect to analyze data correlating existing artifacts within the USDA
with artifacts in the proposed SDLC. Wrote and edited requirements
documents associated with the Analysis, Design, Testing, and Implementation
phases within the FSA's SDLC. Wrote and edited Quality Control deliverables
related to the newly defined SDLC.
August, 2003 - Hewlett-Packard
February, 2004 Kansas City, MO
Senior Business Analyst
Served as sole Senior Business Analyst on a project team tasked with
developing an SDLC for an automated pricing management system for Kansas
City Southern Railway. Worked as a consultant for Black & Veatch Solutions
Group, Inc. (BVSG), which was at the time the consulting division of Black
& Veatch Engineering Corporation. BVSG is now owned by Hewlett-Packard.
(Sub-contractor for Bradford & Galt Corporation)
October, 2002 - Accredo Health Group - an Express Scripts Company
July, 2003
Overland Park, KS
Sr. Business Analyst; Medical Writer
Served as Sr. Business Analyst and Medical Writer and in the Specialty
Pharmacy/Chronic Care division of Gentiva Health Services. This specialty
pharmacy division of Gentiva focuses on the time-critical, overnight
delivery of diabetic drugs such as insulin, as well as infusion supplies.
It has since been acquired by Accredo Health Group/Express Scripts.
Compiled drug/drug interaction database for a clinical reports conversion
project migrating FDA and HIPAA-compliant pharmaceutical insurance,
billing, and collection reports from an IBM AS400 system to an Oracle
environment. Wrote and edited marketing collateral such as datasheets, new-
product overviews, sales reports and upgrade proposals, and related written
materials designed to familiarize Gentiva's existing business partners and
clients, (e.g., pharmaceutical manufacturers and healthcare insurance
providers), with the features and functionality offered by the new
reporting system. Consultant for Rapidigm, Inc., now Fujitsu Consulting,
Inc.)
June, 2002 - Ernst & Young, LLP
October, 2002 Kansas City, MO
Senior Technical Writer
Served as Senior Technical Writer at eSecurity Online (eSO), a wholly owned
subsidiary of Ernst & Young LLP. Wrote and edited user and system
documentation for eSO's Framework application, a multi-layered, web-based
risk management tool designed to monitor corporate networks for security
breaches and vulnerabilities. (Consultant for TechLink Corporation)
January, 2002 - Cerner Corporation
March, 2002 Overland Park, KS
Senior Medical Writer
Served as Senior Medical Writer at Cerner Corporation. Wrote and edited end-
user documentation for a wide variety of hospital and clinical automation
and management solutions. Created user and system documentation, and
collaborated with Engineering personnel in Cerner's Supply Chain division
to document and incorporate FDA requirements and HIPAA provisions into
software architecture. (Consultant for Genesis10 Consulting, Inc.)
April, 1999 - Sprint Nextel Corporation (contractor for Iconixx Systems
Engineering, Inc.)
Sept., 2001 World Headquarters facility - Overland Park, KS
Senior Technical Writer; Senior Business Analyst
Began assignment as Senior Technical Writer, creating and editing technical
documents related to Sprint's Integrated On-Demand Network (ION)
initiative.
Following the cancellation of Sprint's ION project, was assigned to an
alternate project team, assuming role as sole Senior Business Analyst in
support of two web-based applications developed for external distribution
among Sprint's existing client base: 1) BroadSight, a solution designed for
the provisioning of website content services, and 2) ClearPath, an
application designed to allow the import and export of legacy database
content via a custom Rational Rose add-in. (Consultant for Iconixx Systems
Engineering, Inc.)
June, 1994 - Hoechst Marion Roussel (now Sanofi)
July, 1999 Principal Manufacturing Facility - Kansas City, MO
Sr. Medical Writer and Editor; Clinical Data Analyst
Worked for over five years as a medical writer and editor at Hoechst Marion
Roussel, which was then the second largest drug manufacturer in the world.
Writing and editorial duties centered on producing marketing and regulatory
documents related to Cardizem (diltiazem), a calcium channel blocker
authorized by the FDA for the treatment of hypertension, pectoral angina,
and cardiac arrhythmia. (Five-year freelance consulting engagement
performed concurrently with primary consulting positions)
June 1998 - Quest Diagnostics
April, 1999 Overland Park, KS
Senior Medical Writer
Designed, authored, and edited a variety of hard copy and on-line
documentation for Osborn Laboratories (later LabOne, and now Quest
Diagnostics). Created FDA-compliant user guides, system documentation,
tutorials, on-line help systems, and technical specifications for Starnet,
a web-based laboratory system for detecting and tracking the presence of
pharmaceutical substances in bodily fluid specimens (e.g., blood, saliva,
and urine). (Consultant for Levi, Ray & Shoup Consulting, Inc.)
August, 1996 - Sprint Nextel Corporation (contractor for Triple-I)
June, 1998 Overland Park, KS
Technical Writer
Served as Technical Writer on a team assembled to research and gather
system documentation in support of Sprint's Y2K readiness effort. Obtained
system documentation from operational areas including Sprint's Routing
Management System (RMS), Facilities Management System (FMS), Call Routing,
Call Provisioning, Toll-Free Services, Switching, Billing and Auditing,
and Service Establishment divisions. (Consultant for Triple-I Corporation)
March, 1989 - Continental Healthcare Systems, Inc., now diverged into 1)
Mediware and 2) McKesson
August, 1996 Overland Park, KS
Senior Medical Writer and Editor
Served for over seven years as Senior Medical Writer and designated Company
Medical Editor for a healthcare systems development company. This company
has since diverged, and has been acquired by 1) Mediware, and 2) McKesson.
Wrote and edited user manuals, installation guides, training materials,
modular reporting queries and definitions, and related system documentation
for hospital pharmacy solutions. Designed and wrote responses to RFIs and
RFPs to promote and market the company's products and services to a
nationwide base of hospitals and clinics. Wrote, edited, and maintained an
extensive library of documentation related to hospital pharmacy software,
pharmaceutical dispensing apparatus (e.g., White Carousel, Pyxis), and drug
formulary data (e.g., First DataBank). Won two awards (an Award of
Excellence and an Award of Achievement) from the Kansas City chapter of the
Society for Technical Communication (STC) for this user and system
documentation.
Education
University of Kansas, Lawrence, KS - 1981 through 1986
Double major: English; Education
Designated Kansas State Scholar, 1981 by Governor of Kansas (based on ACT
test score)
Member, KU College Honors Program
Professional Affiliations and Honors
Past Vice President - Kansas City Chapter of Society for Technical
Communication (KC/STC)
Past Secretary - Kansas City Chapter of Society for Technical Communication
(KC/STC)
Member, American Medical Writers Association (AMWA)
Society for Technical Communication - Award of Excellence in Software
Documentation
Society for Technical Communication - Award of Achievement in Software
Documentation
Invited Judge - Greater Kansas City Science and Engineering Fair (held
annually)
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