Customer Service Administrative Assistant

Terri Christy

*** ***** ***** ****** *********, NC 28147

704-***-**** ( *******.*****@*****.***

Summary

Hard working, results oriented, compassionate graduate with volunteer experience in

crisis assistance looking for a position that will enhance educational experience,

create professional growth and personal development.

Education

Catawba College Bachelor of Arts in Sociology

Salisbury, NC December 2011

experience

Lead Administrative Assistant Optum

Concord, NC August 2012 - Current

Developed new tracking, filing and organizational procedures. Create and distribute

reports for the UHC Service account. Maintain files for disciplinary actions,

training, new hires and team changes.

Trained multiple Administrative Assistants to ensure attention to detail and

adherence to company policies. Create standard operating procedures for

Administrative Assistants.

Maintain discretion when handling sensitive matters such as terminations and

promotions.

Proficient in a range of applications, including Word, Excel, and PowerPoint.

8 Years' experience as an administrative assistant

Waitress Cracker Barrel

Salisbury, NC 2011-Current

Able to multitask by handling multiple tables at one time while providing customers

with an outstanding dining experience.

Ensure that dining and work areas are clean and organized.

Using interpersonal skills, maintained a positive working environment with

co-workers and leadership.

Waitress/Cashier Castaways

Salisbury, NC 2010-2012

Ensured a pleasant dining experience for customers by being efficient and pleasant.

Maintained register drawer.

Created a professional and enjoyable work environment by maintaining positive

relationships with co-workers and leadership.

Tutoring - Student Affairs Department and Career Catawba College

Services

Salisbury, NC 2009-2012

Tutored college students in math.

Tutored third grader in reading and math.

Guided tutees towards success by maintaining a positive attitude and providing

positive feedback.

Determined new habits for tutee to learn the material and create excitement about

the material.

Teacher Education Assistant - Work study Catawba College

Salisbury, NC 2007-2012

Provided customer service to students when advisors were unavailable.

Working for a faculty and staff of 6 in the Education Department, copied and filed

paper work, ran errands and delivered messages, answered phone and recorded

messages.

ACTIVITIES AND HONORS

Helen-Foil Beard Society (Treasurer for two years), Catawba College

Member of the Student North Carolina Association of Educators (SNCAE), Catawba College

Volunteer Family Crisis Center

Smart Start Rowan (Internship and Volunteer for community events)

Graduated with Honors, South Rowan High School

References available upon request

Contact this candidate