Customer Service Representative

Christopher B. Holloway

**** ****** **. ****** **. 60076

773-***-**** ***********.********@*****.***

Career Summery Statement:

To find an environment that will allow me to utilize my experience, to be a team player in an

atmosphere that is fun, rewarding, exciting and stimulating.

Work Experience:

State Farm Eric Esch/Office Manager

Management, Stocking of office supplies, banking, processing of payment, collections of late

payments, greetings customers, making outbound calls, handling incoming volume of call

traffic, making sure the flow of the office is in working order.

-Monitor Group Reception/Operations:

Duties include, greeting of guests, planning and scheduling of meetings and lunches, large

corporate events, logistics and travel. Stocking of office supplies, maintain the appearance

of the office as well as offer administrative support to other teams and groups within the

office.

-Conifer Research/Office Manager

Duties include, planning travel, scheduling meetings, maintenance of space, management of

payroll, expense reports, maintenance of vacation/personal day(s) calendars. Ordering

Office Supplies, as well as reception.

H/R Duties include getting and implementing the outlining and writing of the Conifer

Research, company handbook, planning meetings and open houses, working with

Operations on design of new space, priced planned and executed office move.

-Ares Viva Drama Therapy Specialist Working to help design and implementing an arts

educational program that brings music, theatre, and art together for an educational

experience around a structured musical symphony.

-Person Assistant to John C. Tower

-Drive, prepare emails, meals, travel arrangements, companionship, light house work,

develop and assist in executing projects, coaching in learning computer literacy.

-Teacher/Director- Broadway Bound Broadway Bound Jr.

Directed one season of Broadway Bound and taught and directed one season of Broadway

Bound Jr. Wrote and designed curriculum for classes and executed their implementation.

Botanicals Inc.

- Product Manager. Checking in product as arrived from buyer. Working with sales

representatives, to make sure that the product is to their specification quality and desire.

Worked in support with designers to make sure that product was to the quality for their

design.

-Event Installation Specialist: Have performed as point liaison for events, varying from

weddings, to corporate. Duties included, driving, installation of event, interfacing with

client, trouble shooting, always working for perfect client satisfaction.

Outlook Amusements:

-Inbound and outbound call/sales/customer support resolution

-Customer Service Supervisor, Customer Service Representative, Sales, Outbound Sales,

Reception. Served in research support in marketing.

-Helped to shape pricing structure, advertising brand, writing for website.

-Helped with implementation of Customer Service Protocols.

-Trained customer service representatives.

CASTING NETWORKS:

Manager of Actor Services:

-Created an online documents library, website design, planned and executed three live

events per month, booked guests, created an online newsletter, wrote the company’s terms

of service and terms of use policy, as well as employee and vendor non-disclosure

agreements as well as handling customer service calls in dealing with companies product

and software.

Castnet.com:

-Manager of Actor/Casting Director Services:

-Responsible for the managing and scheduling of a staff of ten: Created and implemented

companies customer care program, which received, an overall approval rating of 87%.

-Managed online documents library of over 100 document postings and online uploads per

day.

-Worked with casting directors to increase participation with company

Education:

Theatre School De Paul University/Conservatory Program Graduate

Maine Township High School South

Computer Knowledge: Micro Soft Office Suite

Interests: The Institute for Expressive Arts Therapy Working with Groups and coaching

children in the expressive arts of Drama and role playing and script analysis.

Volunteerism My Friends Place, Helped to organize clothes closet, arrange clothing

donations from corporate sponsors such as Patagonia, worked with youth in Drama Groups

with role playing.

Other Interest: Movies, Music and Writing

References Available Upon Request

Contact this candidate