Customer Service Sales Representative
Resume:
Kyle C. Forte
**** *. ******* **** *********
Apt. 2318
To use my skills as a call center Team Leader, and obtain a position with a growing
Las Vegas, Nevada 89122
firm that can benefit from my expertise.
*************@*****.***
Employment History
Customer Service/Sales Representative/Team Leader
February 2010 – Feb 2014 Just Flowers, Los Angeles, California
Delivered excellent customer service and built strong customer relations.
Ensure average call handling times are delivered and achieved
Supervise call center’s Administrative processes and procedures
Participate in the recruiting and interview process.
Ensure customer support team remains fully compliant with rules and
regulations.
Identified and reinforced positive behavior throughout informal recognition.
Ensure all calls are answered within designated time scales
Shift Lead
May 2009 – February 2010 Centurion Security, North Hollywood, California
Delivered excellent customer service and built strong customer relations.
Ensure average call handling times are delivered and achieved
Supervise call center’s Administrative processes and procedures
Participate in the recruiting and interview process.
Ensure customer support team remains fully compliant with rules and
regulations.
Identified and reinforced positive behavior throughout informal recognition.
Ensure all calls are answered within designated time scales
Porter/Doorman
Jan 2007 – October 2008 Delanzo’s Restaurant, Los Angeles, California
Welcomed customers at the entrance and opening the door.
Verified no weapons entered the facility.
Secured and provided a positive atmosphere.
Monitored the facility premises.
Fiber Technician
September 2005 – October 2006 Fresenius, Ogden, Utah
Assembled defibrillators.
Maintained a clean, neat and orderly work area.
Performed maintenance on fiber machinery.
Loaded and unloaded materials.
Shift Lead
May 2003 – August 2005 Home Depot, Los Angeles, California
Department shift lead and trainer.
Delivered excellent customer service.
Created displays for new products.
Stocked shelves and assigned product placement.
References
References are available on request.
Contact this candidate