Customer Service Administrative Assistant

Lazara Villarreal

**** ***** ******

Chino, CA **710

CELL 909-***-****

**********@*****.***

Top notch assistant with over 20 years of experience coordinating office management and special projects with a high degree of

efficiency. Serve point person for managers, customers, and vendors to ensure proper lines of communication. Maintain excellent

communication skills, problem resolution abilities and a high level of confidentiality. Equally effective at providing word processing

support.

KEY ACCOMPLISHMENTS:

• Provide excellent customer service and problem solving abilities

• Accelerated the company’s image by typing a high volume of progress charts for the annual report in record time for printing

• Facilitated the administrator by performing core administrative and clerical duties

QUALIFICATIONS:

• Over twenty years of work experience as an administrative assistant

• Highly skilled in high volume typing and proofreading techniques

• Hands on experience of performing secondary clerical duties

• Excellent alpha and number recognition skills

• In depth knowledge of performing administrative work

• Proficient in using office equipment to perform various secretarial tasks

SKILLS:

• Outstanding interpersonal and organizational skills

• Exceptional written and verbal communication skills

• Proven ability to type 60+ WPM

• Demonstrated ability to handle high typing volume and data entry

• Excellent telephone conduct and high volume of problem solving techniques

• Able to proofread effectively

EXPERIENCE:

Sweet Mama Mabel’s Bakery, Chino, CA

Administrative Assistant April 2013 – Present

• Responsible for the bakeries on-line communication

• Customer service inquiries/complaints and clerical duties for organizing events

• Responsible for the bakeries data base which requires advanced data entry and computer skills

Castle Industries, Ontario, CA

Administrative Assistant/Customer Service December 2000 – March 2013

• Assist clients and vendors with questions and complaints

• Man front office

• Greet and assist customers, answer, transfer and hold calls

• Type correspondence, forms and reports

• Make photocopies and distribute mail when required

• Maintain filing system

• Proofread reports and other documents for finalization

• Fax or email preliminary information

• Track all reports and maintain tracking logs

• Data Entry

• Posting all invoices and credit memos

• Miscellaneous office duties

C&H Manufacturing, Ontario, CA

Data Entry Operator July 1990 – November 2000

• Responsible for incoming and outgoing customer inquiries

• Deliver outstanding service, exceed expectations and build long-term loyalty

• Determine available stock for customers and adjust due dates on delivery of parts

• Enter and maintain new information for quarterly reports

• Build rapport, listen, clarify and manage conversational flow

• Data entry of all orders

• Kept quality, speed and accurateness at acceptable standards

• Opened and sorted correspondence focusing on eligibility and priority

• Proofread all letters and documents

• Fax or email documents and correspondence

• Assist quality manager with various clerical duties

• Filing and organizing all files

• Miscellaneous office duties

RELATED SKILLS:

Bilingual-fluent in Spanish

Excellent customer service and communication skills

Typing @ 60+ wpm

Microsoft Office, Excel, Power Point and Outlook

Merchant Credit Card Machines

Various office equipment

Microfiche

Email/Internet

Ten Key

Mas 90, Mas 200

Acc Pac

Merchant Credit Card Machines

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