Customer Service and Desktop Support

PERSONAL INFO

James Andrew

**** * ****** ** *** 1

Denver Co 80211

Telephone Number: 720-***-****

Email: *********@*******.***

OBJECTIVE

To utilize my outstanding computer and interpersonal skills at a

progressive company.

CERTIFICATIONS

CCNA Course completion certifications 1-4

Working on a taking the CCNA

SKILLS

Computer Networking

Intermediate

Interpersonal

Excellent

Customer service/sales

Excellent

Help Desk & Desktop Support

Advanced

Windows update, virusscan, maintenance, & roll-out.

Advanced

SOFTWARE

Microsoft Office

Intermediate

Windows XP/Vista/7/8/8.1

Expert

PC Cloning Software: Norton Ghost/Windows Sysprep/Clonezilla

Advanced

PC cleaning & Windows repair tools: MalwareBytes/CCleaner/Spybot

Expert

Apple/Android/Windows Phones.

Advanced

Cisco IOS

Beginner/Intermediate

EXPERIENCE

I've spent most of my free time since I was 16, repairing, debugging, &

upgrading my family & friends windows PCs. Also learning basic coding

fundamentals with C++, html, VB, & Android Open Source.

Spent a full year at RRCC learning cisco routing and switching protocols.

Worked at KFC/Long John Silvers 01/2013 - 03/2014

Was chef/drive-through/clerk/opener interchangeably, also helped fixing the

Windows workstations for overtime pay.

Working currently at CenturyLink 03/2014.

As Customer Service/Sales Representative

Contact this candidate