Customer Service Manager

Emily Clouatre

**** ****** **** **, ********, Vermont 05828 802-***-****

CAREER OBJECTIVES

I am seeking a position with an established, successful company where I can best utilize my current skills, experience and

knowledge as well as capitalize on any opportunity to broaden my professional scope of skills. I am committed to the success of my

employer and this is demonstrated through proven dependability, trustworthiness, creativity and the ability to perform even the most

difficult task assignments under pressure to the best of my abilities.

SUMMARY OF SKILLS

Computer applications: Windows, Microsoft Office, Internet, various web applications;

Strong time management skills, interpersonal skills, and organizations skills;

Work well with administration, under deadlines, and handling multiple tasks;

Excellent customer service skills

TRAINING

Basic Specialized Care, Part Two - DCF 02/08/2014

Basic Specialized Care, Part One - DCF 01/29/2014

Using Social Media: Facebook and Pinterest, Part One 09/24/2013

Introduction to Student Populations and Effective Treatment to Reduce

Challenging Behaviors and Increase Skills 09/19/2013

New Provider Orientation 05/21/2013

Normative Culture and Crisis Prevention and Intervention Training 12/8 & 9/2010

Issues Related to Managing Students with Behavior Challenges 08/2007 - 05/2008

Successful Strategies for the Disruptive Student 05/2008

CPI Training 10/2007

EDUCATION

Springfield College, St Johnsbury, VT 09/2008-01/2009

Master of Social Work (not completed)

Major: Substance Abuse Counselor

Lyndon State College, Lyndonville, VT 08/2001-05/2008

Emily Clouatre

1715 Walden Hill Rd, Danville, Vermont 05828 802-***-****

Bachelor of Science in Human Services

Work History:

Emmy Bear’s Den, Danville, VT 05/2013-Present

Owner/Operator – state registered home run daycare, special care certified, provide healthy state approved breakfast, lunch and snacks,

create and submit weekly menu’s to the State of VT, art projects, science projects, educational field trips, daily reading, complete 12

hours of state approved training, etc.

Cornerstone School, St Johnsbury, VT 10/2010-08/2012

Classroom Counselor – put daily lesson plans together, teach group art and physical education classes, complete student evaluations,

complete weekly student report cards, complete quarterly report cards, provide safe environment at risk students, serve lunches and other

duties as assigned.

David's Bridal, South Burlington, VT 05/2009-10/2010

Shipping and Receiving Manager – log incoming shipments, track shipments incoming and outgoing, responsible for inventory for the

store, ordering for special customer orders, run weekly reports for inventory and shipping/receiving, made contact with customers as

their orders arrived, put out new inventory, greet customers, assist customers on the floor with finding inventory and sizing, ring out

customers, and other duties as assigned.

Lyndon Town School, Lyndonville, VT 08/2007-01/2009

Paraprofessional – assisted one on one with student, following from one class to another, helping student stay on task and do class

work, and other duties as assigned.

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