Customer Service Manager

MICHAEL DEFEX

** ****** ****

Haskell, NJ *****

Home 973-***-**** ************@*******.*** Cell 973 204-

9072

SUMMARY

Supply Chain Professional with diverse global procurement and operations

experience in the Consumer Products, Medical Devices, Electronics and

Pharmaceutical Industries of Fortune 500 Companies.

Specialties include strategic sourcing for Packaging Components, Project

Management, Contract Manufacturing, Forecasting, Planning and Change

Management.

Leadership skills in high level negotiations and in implementing and

executing sourcing strategies that deliver multi-million dollar cost

savings.

Achieve results in leading cross-functional teams in implementing Forecast

Systems.

LANGUAGES: Bilingual; English and Spanish

2009-Present TEVA PHARMACEUTICALS USA, Woodcliff Lake, NJ

Category Manager

Manage $40 million in Procurement spent on Foils, Films, Folding Cartons,

Inserts and Labels. Negotiate pricing, manage supplier relationships,

conduct audits and monitor supplier performance.

. Led cross-functional teams in strategic sourcing studies for Printed and

Flexible Packaging components resulting in $5.2 million in annual

savings.

. Collaborate with global Procurement council on negotiations for Films

(blister material). Saved $500,000 per year.

. Executed dual sourcing for risk mitigation across all Printed and

Flexible Components.

. Collaborate with Marketing and Planning on a weekly statistical forecast

for developing purchase plans to support inventory levels for oral

contraceptives.

. Develop and execute Request for Information and Request for Proposals for

all Teva's plants in the USA.

2006-2008 PANASONIC CORPORATION OF NORTH AMERICA, Secaucus, NJ

Demand Manager

Developed master replenishment schedules and purchase plans to support

inventory targets for imported communication devices from the Far East.

. Led a cross functional team in implementing SAP APO forecasting systems.

. Generated statistical demand forecast in collaboration with Sales,

Marketing, Planning and Channel Partners.

. Monitored POS reports to analyze sales and seasonal trends on all key

accounts.

. Coordinated weekly meetings in VMI process with key partners.

2004-2006 INTERNATIONAL VITAMIN CORPORATION, Freehold, NJ

Forecast Manager

Managed forecast for 2,000 nutritional SKU's using Demand Solutions

Forecast Management systems. Directed monthly sales and operations planning

processes in Demand Solutions.

. Led cross-functional teams in implementing Demand Solutions Forecast

Management systems.

. Oversaw Demand Planning through MRP to feed monthly production schedules.

2002-2004 MANFROTTO DISTRIBUTION INC, Ramsey, NJ

Purchasing Manager

Managed purchasing portfolio of 4,000 photographic SKU's from Europe and

Far East using Demand Planning Forecast Management systems.

. Led cross-functional teams in implementing Movex MRP systems.

. Managed integration of supply chain activities leading to optimal

customer service, product supply and inventory cost.

1994-2001 BECTON DICKINSON AND COMPANY, Franklin Lakes, NJ

Category Manager

Managed procurement and negotiations for 900 SKU's of consumer goods from

Far East and United States amounting to $20 million.

. Implemented auction-procurement strategies on Folding Cartons, Labels and

Corrugate leading to annual savings of $2.2 million.

. Developed and executed Request for Information and Request for Proposals

for 15 Becton Dickinson plants in North America and Puerto Rico.

1987 - 1993 REVLON INCORPORATED, Edison, NJ

Senior Production Planner

Planned and forecasted master production schedules of 1,000 SKU's of beauty

care products.

PROFESSIONAL PRESENTATIONS:

July 2009 'Strategic Sourcing Plan on Flexible and Printed Packaging

Components'

Teva Procurement Plan, North Wales, PA

Oct 2000 'Procurement Strategies'

BD One Company Procurement, Franklin Lakes, NJ

Nov 1999 'Category Management Overview'

BD Worldwide Purchasing Conference, Baltimore, MA

ACHIEVEMENTS: Received an award for "Innovation in Category Management

Process"

Becton Dickinson, July 2000.

SOFTWARE SKILLS: SAP/APO systems, Oracle, Demand Solutions, JD Edwards,

Logility, I2 Systems, IBM Manugistics / DRP,

Windows/Word, Excel and Power Point

EDUCATION: BS-Mechanical Engineering, New York Institute of Technology,

New York, NY

ORGANIZATIONS: APICS-The Association for Operations Management

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