Service Supervisor

**** ***** *** ***, ******, Maryland ***** 310-***-**** ********@*****.***

A ntwane N . Price

O bjective

To secure a position as a Dispatcher where I will be responsible for day-to-day operations of orders and drivers by

meeting all committed delivery times on orders dispatched, ensuring quality service is provided to all customers.

E xperience

UPS 2010-Present Burtonsville, MD

D ispatch Supervisor

S upervisors: J ohn Golon and R obert Preston

Responsible for reviewing UPS dispatch activity to ensure timely and proficient service. Oversees dispatching planning and

is responsible for ensuring service, safety, and cost goals are met. Supervises dispatch specialists.

Job Description

Monitor dispatch schedules from weekly staffing reports to ensure adequate staffing for transportation needs.

Review driver’s hours of service daily to ensure compliance with regulations of the Department of Transportation

Ensure adequate staffing levels to reduce overtime costs

Supervise dispatch planning to ensure loads and tractors are assigned to drivers to meet service goals.

Monitor load movement to identify opportunities to reduce cost using HFCS and CFTS software.

Resolves individual and group performance issues in accordance with UPS’s policies and proce dures in a timely manner

to motivate and foster teamwork.

U PS 2 008 - 2010 A tlanta, GA

E ast Region

Feeder Scheduler

S upervisors: C raig Werner

Plan package movement across the transportation network in the most efficient and cost effective manner. Monitor

package load activities and communicate with other Feeder schedulers in the region to coordinate transportation

network plans.

Job Description

Communicate adjustments to Feeder department for planned equipment types to ensure locations have necessary equipment.

Monitor package load movement using SEAS and Trailer forecasting systems to ensure schedule adherence.

Analyze package load plans to determine reductions in routes that will reduce costs.

Provides package load activity data from FS reports to management to ensure awareness of network performance and

issues.

Create package load plans to accommodate peak season delivery demands.

Develop cut-off package load plans to ensure schedules to restore to pre -peak season status.

Devises load plans to accommodate special sorts.

UPS 2005-2008 Atlanta, GA

310-***-**** ********@*****.***

A ntwane N. Price

Feeder On-Road Supervisor

S upervisors: D avid Houseknecht

Training and supervision of UPS tractor trailer drivers according to company guidelines. Monitor performance to

ensure drivers are in compliance with UPS and regulatory requirements.

Job Description

Provide classroom instruction to ensure drivers understand UPS’s Safe Work Methods and government regulations.

Conducts monthly safety meetings to ensure drivers are adapting to weather and road conditions, to review safety

reports, and to provide safety and wellness information.

Rides with each driver annually to assess performance and meet safety certification requirements.

Determines employee’s training needs to produce continuous development plans.

Monitor schedules adherence to ensure drivers take planned routes.

Communicates with contracted drivers to ensure they have proper maps for ro utes, accurate loads, and travel on time.

Related Experiences UPS Baltimore, MD

F eeder Specialist 1 996 - 2005

Collaborate with others to ensure dispatch plans are executed efficiently

Review and analyze data to create plans of maximizing dispatch results

Review daily service reports to verify service levels are being met

Determine employees’ training needs to produce continuous development plans.

Package Planner 1998-1999

Review and analyze data to identify dispatch trends and create plans maximi zing dispatching results.

Documents dispatch modifications to ensure successful future dispatch plans.

Conduct load quality audits to ensure appropriate load volume and accuracy.

Oversees load modifications to improve service commitments and reduce costs.

Part - time Supervisor 1994 - 1996

Supervise the loading and unloading of trailers.

Supervise the air belt and sort aisle to ensure package arrive at the proper destination.

Develop a staffing plan based on projected volumes.

Ensure feeders leave on time in order to maintain end-to-end service.

E ducation

Graduated 2012 University of Baltimore Baltimore, Maryland

B achelors of Science i n B usiness A dministration

Area of Concentration: Finance and Management

310-***-**** ********@*****.***

A ntwane N. Price

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