Customer Service Manager

SAMMY GARCIA

**** ****** ****** 214-***-****

Dallas, Texas 75212 **********@*****.*** Alternate Number 469-***-****

SUMMARY

Highly motivated individual able to mult-task and prioritize workload under pressure as well as increase pace as workload demands. Ability to supervise, train, co-ordinate employees to include scheduling work assignment in a timely manner. Implement company policies, safety standards and changes in operation that optimize productivity and the bottom line. Action-driven leader, self-discipline, and goal oriented individual.

OBJECTIVE

Seeking for a challenging, interesting position with a company which will fully utilized my abilities and allow me to demonstrate my skills, quality service, quality workmanship, leadership and management.

WORK EXPERIENCE

Quality Packaging Inc., 2014 S Great Southwest Pkwy, Grand Prairie • 972-***-****

Adhere to all AIB and Food Safety Policies while working directly with line operators, maintenance technicians, sanitations operators.

Coordinate with Temp Staffing Manager for appropriate staffing levels; schedule and conduct departmental meetings as well as establishing all production schedule. Oversee all aspect of quality control to reject product outside of specifications.

Directly supervise production employees including packaging, repack and quality control.

Maintain a high standard of quality of Frito Lay product produced and adhere to company / customer specifications.

Control hourly employee hours worked, including but not limited to overtime

Recommend measures to improve production methods, equipment performance, and qulaity of the product.

Adhere to all GMP’s and SOP’s policies.

Hardie’s Fruit & Vegetable Inc., Dallas, Tx 1005 N. Cockrell Hill Rd. 214-***-**** Repack Supervisor

Promote the safety and health of all workers by helping develop an atmosphere where all crewmembers feel responsible for safety. Facilitated monthly safety meeting. Training, scheduing of all new staff.

Lead investigations of accidents and near misses to eliminate unsafe conditions and behaviors.

Ensured that all GMP’s and SOP’s were adhered to while enforcing Safety Guidelines. Maintaining all sanitation guidelines according to company standards. Monitor waste and /or shrinkage of department.

Ensure that all pack and pre-pack size specifications volume quality, labeling, packaging and other product related issues were strictly adhered to.

Responsible for managing the Re-pack department workforce, including but not limited to the hiring of new employees, disciplinary action, employment evaluations, and departmental meetings.

Establish and implement a Continuous Improvement program for the production area; assist in development of budgets, project planning/tracking and reporting.

Resolve associate questions and concerns within in a timely manner; implement demand flow and lean manufacturing techniques within the production area.

Responsible for identifying and correcting unsafe work practices and/or hazardous work environments; manage the production process to ensure a high level of schedule integrity on a consistent basis.

Develop and monitor the production labor requirements necessary to continuously achieve greater throughput from the production process; and maintain a high level of inventory accuracy.

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Placement Entertainment – Speed Zone., Dallas, Tx. 11130 Malibu Dr . 972-***-**** Kitchen Supervisor

Responsibilities included but were not limited to managing and supervising all activities of daily food preparation, banquet scheduling, kitchen suppliers, kitchen pantry, storeroom personnel, purchasing. Include also was the responsibility for planning menus, preparing foods and using food surpluses.

Trained new employees on the basic sanitation requirements regarding the food handling, personal hygiene, sanitation, SOP’s, GMP’s, and equipment safety.

Handle the tasks of planning, organizing and dictating daily tasks to the kitchen staff. Providing direction and leadership as well.

Monitor and oversee kitchen labor and food cost and budgetary requirements.

Receive and examine food items and supplies to ensure quality and quantity requirements.

Supervised personnel engaged in all prepping, cooking and serving, sauces, meats, vegetables, and other foods.

Wyndham Anatole Hotel, Dallas, Texas 2201 N. Stemmons Frwy. 214-***-**** Safety / Benefit Manager

Managed day-to-day benefit administration, which included new hire orientation meetings as well as benefits systems update. Rendered assistance to HR manager in creating policies and procedures as well as auditing group benefits databases for accuracy. Conducted weekly audits of benefit system to ensure employee eligibility and benefit information. Contributed in verifying discrepancies with HR manager, eventually communicating information to ADP and Payroll Department. Organized open enrollment meetings with each company and their multiple locations; incorporated ordering benefit information from selected vendors for distribution during open enrollment. Facilitated training classes for HR managers prior to employee meetings.

Performed audits of monthly reports from COBRA administratior to ensure conformity with COBRA and HIPAA provisions.

Served as a liaison for HR managers and all Anatole employees with billing and claim issues.

Reviewed employee compensations to ensure the company match was not applied to ineligible compensations.

Provided support to all employess regarding 401(k) loans along with options to make their current.

Developed and maintained professional rapport with client while providing excellent customer service, and resolving billing issues as well as employee claims problems.

Worked with recruiting manager and account executives to understand specific hiring needs. Briefed new/existing employees on benefits. Presented new hire orientations twice per month. Conducted exit interviews with terminating/retiring employees to explain benefits options. Processed and maintained all personnel documentation.

June 1997 – May 2000

Clark United Corp., Dallas, Tx., 4949 Lakawana St. (Bankruptcy-company closed) Manufacturing Supervisor / Safety Coordinator 8/1979-2/1998

Supervised and coordinate activities of workers who were engaged in cutting, leveling, shearing, threading, assembly and punching aluminum products. When necessary, assist employees in assembling and fabrication of products.

Estimated employees hours requirements by studying daily production schedules to complete daily deadline assignments.

Inspect all finished assemblies to ensure that defected product was not shipped to customer. Stock, identify, move, and stored all incoming parts to maintain an accurate inventory weekly.

Recommend changes in working conditions and implement incentive programs to improve employee efficiency and productivity.

Train, review employees on a weekly basis all OSHA, and company policies and procedures; enforce all safety procedures and regulation.

Produce short/long term production forecast; Production scheduling, and forecasting as well as monthly analysis and cost forecasting.

Accountable for Safety, Production, and Quality Control on assembly line. Chosen as member of Emergency Response Team for entire site responsible for communications with emergency officials.

EDUCATION

Presbyterian Pan American School, Kingsville, Texas 1975

A & I university, Kingsville, Texas Kingsville, Texas 1977 Assoc. / Business GPA 3.5

Texas Culinary Arts Institute, Dallas, Texas 1979 Assoc. / Culinary Arts GPA 3.5

American Trade Institute – Dallas, Texas 1990 Business Admin. / Certificate

EXPERIENCE

Quality Packaging Inc., Grand Prairie Production Supervisor 2012-Present

Hardie’s Fruit and Vegetable Inc., Dallas, Tx Repack Supervisor 2009 -2012

Palace Entertainment/Speed Zone Dallas, Tx Kitchen Supervisor 2007 – 2009

Windham Anatole Hotel Dallas, Tx Benefit/Safety Supervisor 1998 – 2006

Clark United Corp of Texas Dallas, Tx Production Supervisor 1979 - 1998

SKILLS

• Good Customer Service Skills

• Reading and Writing skills ( English / Spanish )

• Able to stand, walk, squat, bend, kneel, climb reach and/or move

• Able to lift, carry, push, and/or pull equipment/supplies

• Able to lift/carry 50 lb independently

• Certified Forklift and Pallet Jack operator

• Proficient in MS DOS and Excel

Texas Food Handler Certification

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