Customer Service Quality Control

Amir Zarabian

Authorized to work in the US

Address: ***** ******** *** #**** *******, TX 77082. Cell: 832-***-**** Email: *************@*****.***

Summary

Worked more than 6 years as a skillful Industrial Engineer in manufacturing plants and serving companies.

Experienced in production process engineering, Analysis engineering and optimizing operation, project

management, Quality control (QC) inspecting, preventive maintenance, Documentation and integrating

operation manuals.

Professional Experience:

Industrial Engineer (Process and Manufacturing) Power Generation, Transmission and

Distribution Management Company (TAVANIR CO.) February 2009 to June 2013, Tehran, Iran

Analyze existing production process and defining malfunction

Optimizing production process and developing sustainable solutions

Specifying responsibilities of departments (generation, transmission and distribution)

Re-allocating resources and skilled workers in order to improve production capacity, efficiency and reduce

waste

Providing standard process and Documentation procedures according to operation instruction

Providing quality control management in order to inspect work performance according to new optimized

planning production process

Industrial Engineer (Internal and External Quality Inspector)ARD AMIN KARAJ co.

2007 to 2009, Karaj, Iran

Quality control and Inspection duties from input, process, output according toISO9000-2000(Quality and

dimensional Inspection of suppliers, materials, equipment, machinery, labors, operation, final product,

shipping and customer service)

Product planning(Schedule preventive and emergency maintenance, maintain high quality and safety

requirements and machinery, maintain supplies and inventory by checking on stock, forecasting market,

timetable, etc.)

Educational and Training

BS on Industrial Engineering (Industrial Manufacturing)Azad university of Tehran, Year of award: 2007

Internal Quality Audit based on requirements of ISO9000:2000 series from RWTÜV Germany.

Structure and Documentation of Quality Management System of ISO9001:2000 standard from TUV Austria.

Certification of Internal Audit ISO9001:2008 from TUV-Academy Rheinland.

Certification for Measurement Systems Analysis (MSA) from Moshaveran Tasmimsaz Rahbordy Co.

Certification for Failure Mode and Effects Analysis (FMEA) from Moshaveran Tasmimsaz Rahbordy Co.

Certification for Design of Experiment (DOE) from Moshaveran Tasmimsaz Rahbordy Co.

Microsoft Office and Microsoft project Expert

Accomplishments

Deputy of Executive Manager of Latin books hall in the 20th Tehran International Book Fair.

Director of 6 Sigma Group to hold the congress of Industrial Engineering week in Azad University of Tehran.

Member of the Board of Directors of scientific society of industrial engineering of Azad university of Tehran

for 2 years.

Chairman of the Board of Directors of scientific society of industrial engineering of Azad university of

Tehran for 6 months.

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