Assistant Manager - Express Gourmet

Armstrong Kuo 626-***-****

*** *. ***** ***, ******* CA 91007 ************@*****.***

Objective

Seeking to work and learn in an environment that offers growth opportunities achieving both organizational as

well as personal goals, utilizing both my leadership skills and experience.

Education

University of Nevada, Las Vegas. Bachelor of Science in Hotel Administration

William F. Harrah College of Hotel Administration. May 2012

Professional Experience

5/14 – Current

Aria Resort and Casino, Las Vegas, NV

Assistant Manager Express Gourmet

Implement rewards and incentive program at Roasted Bean & Starbucks, motivating

employees for overall better and more efficient performance

Lower wasted food costs and meet projected budget

Create work environment that promotes teamwork, recognition, employee satisfaction

5/13 – 5/14

MGM Grand Spa, Las Vegas, NV

Supervisor Recreational Services

Led the training and transition between the spa and salon, enabling a smooth and

seamless transition for both employees and guests

Conduct payroll, scheduling, inventory control, loss prevention, and risk management

7/12 – 5/13

The Signature at MGM, Las Vegas, NV

Front Office Supervisor

Promote team-oriented philosophy with valet, bell, and front desk functions to ensure

Forbes four star, four diamond standards

Resolve issues immediately and follow up to ensure guest’s satisfaction

8/11 – 7/12

The Signature at MGM, Las Vegas, NV

Front Desk Service Specialist

Provide quotes and upsells for rooms to guests while maintaining exceptional guest

service and professional demeanor

Verify the correct charges and credits are posted to owner/guest folio

10/10 – 8/11

MGM Grand Spa, Las Vegas, NV

Spa Attendant

Guaranteed guest satisfaction by catering and responding to any of their needs

Preserve all standards for safety, service and cleanliness

5/10 – 9/10

MGM Grand, Las Vegas, NV

Valet Attendant

Performed multiple job functions with attention to detail, speed, and accuracy

Be a clear thinker, remaining calm and resolving problems using good judgment

4/10 – 10/10

MGM Grand Pool, Las Vegas, NV

Pool Attendant/Lifeguard

Worked cohesively with co-workers as part of a team with minimal supervision

Ensure guest safety by preventing and responding to emergencies

Skills

Bilingual - English & Mandarin, Forbes service etiquette trained, Nominated employee of the month, Food

handler certified, CPR certified, Diversity Champion, Proficient in Opera, Hots0s, GoConcierge, Kronos,

Stratton Warren, Spasoft, Microsoft Office

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