Customer Service Medical
Resume:
A manda Bisutti
B urlington, ON
*********@*******.***
O bjective
To secure an internship position at Face to Face Inc.
H ighlight of Qualifications
• Masters Master of Business Administration/ Master of Science in In ternational Business
( Marketing); Bachelor of Science, Honours in Bio-Medical Science M inor in Psychology
• Received Scholarship for the top academic student in the MBA/MScIB program
• Excellent communication and customer service skills developed through interactions with
p harmaceutical sales representatives, doctors, pharmacists and customers
• Over 8 years experience in a pharmaceutical environment
• Excellent leadership and coaching skills established through coaching youth basketball
teams and leading laboratory classes
• Impressive ability to adapt and problem solve accomplished through daily issues and
conflicts with patients, customers, doctors and pharmacy’s
R elevant Experience
Organizational Skills
• Completed a hectic and accelerated double masters program in fourteen months, requiring
t ime management and priori tization skills while maintaining an honours average
• Studied bio-medical science at a prestigious and demanding pre-medical school with over
t welve hours of labs and a full course load
• Worked in a busy, fast paced pharmacy where attention to detail and ability to handle
m ultiple tasks simultaneously was required
• Handled stock, inventory, planning and budgeting, of pharmaceutical orders on a daily basis
L eadership Skills
• Facilitated laboratory experiments by dividing up tasks among team members to increase
quantity and quality of results for analysis and improving project management skills
• Helped improve player’s skills through focus on identifying problem areas and developing
strategies to overcome them
• Taught piano to students of all ages, promoting learning, enjoyment and understanding
• Conducted for on the job t raining of new employees including: computer and programming
skills, customer service expectations, and organizational values
• Controlled and organized a service section of the pharmacy which enhanced t rouble
shooting skills and the ability to handle concerns and complaints
Amanda Bisutti
Page 2
Communication/Sales Skills
• Delivered presentations through out the MBA/MScIB program which enhanced
communication and negotiation skills
• Worked on a variety of teams during university, utilizing interpersonal skills, building t rust
among team members
• Acquired excellent wri t ten skills through wri ting faxes and memos for doctors, hospitals and
p harmacies regarding patient care, resulting in improved communication between stakeholders
• A t tended medical and pharmaceutical seminars which allowed for open communication
w ith medical professionals enhancing medical knowledge and networking abilities
• Recommended products to customers after carefully listening to problems and analyzing
potential solutions resulting in repeat business and customer loyalty
E ducation
Master of Business Administration
2013- present
Vancouver Island University, Nanaimo, BC
Relevant Courses: T he Effective Manager, Managerial Economics
M aster of Science i n I nternational Business
2013- present
Vancouver Island University, Nanaimo, BC
Relevant Courses: In ternational Marketing, Global Context
B achelor of Science, Honours in Bio-Medical Science M inor in
2007-2011
Psychology U niversity of Ottawa, Ottawa ON
Work H istory
P harmaceutical Technician, G ibson’s N.L Drugs, Hamilton, ON
2011-2013
Pharmaceutical Technician, Fairview Pharmacy, Burlington, ON
2005-2013
Basketball Coach, M BAB Municipal Basketball Association, Burlington, ON
2004-2006
Piano Teacher, L ar raine’s Academy of Music, Burlington, ON
2004-2007
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