Customer Service Project Manager

Frank P. Signore Jr.

P.O. Box ***, Beaver, PA ***09

724-***-**** Cell *****.*******@******.***

Profile

Hands on manager with over 20 years’ experience leading technical teams in delivering applications, infrastructure upgrades and

advanced technology solutions. A proven leader with strong management skills, who thrives in challenging, fast paced

environments. Customer focused and results driven approach to IT management with strong problem solving and solutions

building skills.

Core Competencies

IT Strategic Planning / Team Leadership / Network Design / Infrastructure Management / Service Desk Management /

Project Management / Virtualization / Cloud Computing / Budgeting / Outsourcing / Vendor Re lationship Management

Professional Experience

County of Beaver, Beaver PA June 1998 to May 2013

Chief Technology Officer

Responsibilities included:

Supervision of all County IT encompassing over 1000 users across 17 locations.

Establishing department policies and procedures

Preparing annual operating and capital budgets

Designing and maintaining business continuity and disaster recovery plans

Maintaining technology awareness and using that knowledge to achieve County goals

Research, design and bid spec preparation of all hardware and software purchases

Project management of all County IT projects

Final escalation point for all service desk, network and application software issues

Accomplishments:

Terminated the County’s IT services contract and established an in-house IT Department

Analyzed and renegotiated various maintenance and support contracts to reduce costs

Upgraded the Frame-Relay WAN to a private fiber network

Oversaw network upgrades including a 600 phone Cisco VoIP implementation

Supervised MS Exchange, Windows Server, Windows Desktop and Anti -Virus upgrades

Virtualized over 60 physical servers with VMware and oversaw several SAN upgrades

Implemented Windows Server 2008 R2 using Group Policy, WSUS, WDS, etc …

Led the County’s Y2K project and consolidated its mainframe and AS/400 platforms

County of Washington, Washington PA September 1997 to May 1998

Director of Information Technology

Planned, directed and oversaw the design, development, acquisition, implementation and operation of all information

systems

Provided overall management of department staff and administrative functions

Ensured that the department provided the service and technical assistance necessary t o accomplish County objectives

Developed departmental budgets

Served as the primary advocate for the administrative information systems and the use of modern information

technology to support applicable County processes.

Interfaced with management to establish parameters and priorities of new projects to determine system capacity and

appropriate equipment acquisitions

Identified areas in which technology could be productively applied to improve performance, effectiveness and

efficiency

Conducted research and developed alternative technical solutions and necessary cost/benefit analysis

Planned for system growth and maintained pace with technological progress, economic cha nge and the needs of the

County

CTR Systems, Warrendale PA October 1994 to September 1997

Senior Project Manager

Responsible for project management of large multi-site hardware and software rollouts throughout the United States

Designed systems and oversaw all technical work and training

Developed configurations and supervised in-house support of custom time accounting and payroll software

Provided advanced technical support for project managers and customer service reps

Evaluated and reviewed new products and software

Defined and documented major account policies for the national helpdesk

Service Desk-Technical Lead

Led the group that provided remote support of new installations, upgrades and conversions for major corporations,

universities and hospitals throughout the United States

Provided technical support to installers on PC hardware configurations, operating systems and networks

Beaver Falls Municipal Auth., Beaver Falls PA November 1987 to December 1992

MIS Manager

Duties included maintenance of the Authority’s Novell Network and IBM AS/400 systems that hosted applications

including utility billing, general ledger, accounts payable, payroll and inventory

Installed and maintained handheld meter reading devices and OCR scanning hardware and software

Assisted in the design, development and installation of a PC based system control and data acquisition program that

monitored the Authority’s hydroelectric plant.

Managed the Authority’s hydroelectric plant from 1990-1992 which included responsibilities for operations, budgeting

and process control systems

Teaching Experience

CCBC, Monaca PA September 1996 to December 1996

Department of Business and Technology Part-Time Instructor

Courses taught included Network Installation and Management and Visual Programming.

Education and Certifications

University of Pittsburgh, Pittsburgh PA August 1994

Master of Science in Information Science

Robert Morris University, Pittsburgh PA August 1986

B.S.B.A in Management

Penn State University, Monaca PA December 1985

Associate Degree in Computer Science

Cisco Certifications February 2014

CCENT (Cisco Certified Entry Networking Technician)

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