Technical Solutions Manager

Jason M. Parton

** ***** *** ********, ** ***** Phone: 585-***-**** E-mail: *****.******@*****.***

I N F O R M AT I O N T E C H N O L O G Y P R O F E S S I O N A L

Insightful and forward thinking professional with notable success leading, transforming and defining systems,

information, business and application architecture to ensure alignment with business strategy. Excel at

providing comprehensive solution design, system analysis and full cycle project management including

provisioning and monitoring. Highly self-motivated individual with hands-on experience leading all stages of

infrastructure efforts (including requirements definition, testing and support).

AREAS OF EXPERTISE

Budgeting & Cost Savings Multitasking Mail & Messaging Support

Infrastructure Tooling Project Management Server Administration

Requirements Gathering Training and Development Cross-Functional Training

Solution Design Team Leadership System Configuration

PROFESSIONAL E XPERIENCE

IBM, Rochester, NY 1999-2014

Senior Technical Solutions Manager (2013-Present)

Responsible for the development, orchestration and sales of strategic outsourcing solutions directly to clients.

Lead multinational, multiple discipline teams of subject matter experts, using a combination of standard and

custom solutions. Provide the foundation of the solution that influences our sales teams, Human Resources, C&N

and delivery strategies for the engagement. Own the definition of the services solutions, and accountable for the

overall success of the engagement. Contributed to 4 opportunities worth a combined total of $1.6B TCV (1 major

win and 1 which is in progress).

Analyzed customer needs in terms of current business obstacles, identifying opportunities and scoping

potential offerings and products, and translating them into Client Business Value.

Demonstrated understanding of client’s requirements, business obstacles and pain points, and co-led a

global outsourcing opportunity representing $900M (TCV) which signed after 13 enduring months.

Partnered with Cloud Sales Team to develop IaaS, PaaS and SaaS strategy for large and complex

opportunity.

Built and nurtured profitable relationships with clients to capitalize on additional growth opportunities.

Collaborated with our distinguished engineers and storage architects to develop state of the art storage and

backup/recovery solution that met my customer’s expectations.

Technical Solution Architect / Advisory IT Architect (2007-2013)

High-profile professional charged with directing growth opportunities, which involved furnishing technical

leadership and sustaining the US Solution for the Midrange tower. Adhered to guidance created by delivery,

transition, and industry personnel. Contributed to 68 opportunities for addenda, new business and contract

renegotiations which represented a potential TCV of $6.7B (18 of those opportunities have signed.)

Advocated use of high quality technical solutions that are deliverable and cost competitive.

Partnered with upper management and delivery teams on enhancements to process and procedures

Performed the role of Tower TSM on large (>$200M) Industrial Sector opportunity.

Furnished critical support to deal team to guarantee the solution and contract align.

Documented and communicated deal assumptions, resource units, competitive analysis, and risks to deal

team and stakeholders during engagement and delivery hand-off.

Collaborated with Solution Teams and Competency Groups to drive custom solutions to re-useable

standard solutions.

Transitioned clients from current hosting provider facilities onto IBM floor space.

Developed a workbook that diminished solution time and allowed other architects to verify cost accuracy.

Operated as Central Architect, which involved providing guidance to others in corresponding towers.

Provided assistance to core team that involved evaluating the value of a physical/logical consolidation in

server environment and determining ability to achieve ROI within first 2 years.

Served as a mentor to counterparts in India and Argentina. Created training program for peers in Costa

Rica, and later provided face-to-face training.

Associate IT Architect (2006 - 2007)

Participated in 28 opportunities representing $1.5B+ in total contract value, which led to two signings noted for

creativity and responsiveness.

Engaged IBM Australia to provide a solution for a client that decided to have their services hosted out of a

US Data Center instead of a DC in Australia.

Honored by organization with promotion to Band 8 architect.

Crafted and introduced Unit Cost Analysis workbooks that allowed architects and solution teams to

compare labor rates by service line from deal to deal.

Advisory IT Specialist (2005 - 2006)

Provided overflow support for IBM’s ADES Organization, while continuing to provide L3 Messaging &

Infrastructure Support services to commercial accounts.

Teamed with service focal to successfully develop a tiered storage cost based on my client's requirements

and business needs.

Participated in and provided education in Team Development and Meet & Greet in Boulder, CO.

Worked with Competency Cost Comparison team, and began the development of my UCA workbooks.

Engaged other Tower architects to enhance comprehension of solution elements and how their tower’s

solution ties into the Midrange Tower's solution.

Recognized by organization for stellar performance with out of cycle promotion from IT Systems

Administrator to an IBM Systems Architect.

IT Specialist (2004 - 2005)

Provided L3 Messaging & Infrastructure Support services to commercial accounts. Primary role was BMC Patrol

SME for Customer’s enterprise management toolset.

Provided steady state support in a “Generalist” role for Customer’s service areas: L3 Platform Support, L3

Messaging Support, Managed Storage, Backup/Recovery, Monitoring, etc.

Provided Domino upgrades to customer’s mail images.

Worked directly with Customer to implement a Sametime Messaging pilot, which later attributed to the

addition of services and revenue.

Performed major upgrade on BMC Patrol Operations and Development Console, and successfully pushed

the new agents onto each endpoint (server).

Recognized by organization for stellar performance with out of cycle promotion from IT Systems

Administrator to an IBM Systems Architect.

Began providing overflow support to the IBM ADES Organization.

Identified areas for efficiencies within the Engagement organization's models and toolsets, using an

"outsider" approach.

Systems Management / Technical Services Professional (1999 - 2004)

Provided L2 Platform and Operational support for iSeries, Windows, HP-UX, DEC, AIX systems, including Mail

Client and Application Support services.

Additional Professional Experience:

I/T Specialist, CDI INFORMATION SERVICES, Rochester, NY 1997-1999

Customer Service Manager, OFFICE DEPOT, Durham, NC & Knoxville, TN 1993-1997

Warehouse Sales Representative, BRAME SPECIALTY COMPANY, Durham, NC

1992-1993

EDUCATION AND PROFESSIONAL DEVELOPMENT

Windows NT Certification, Lotus Domino R4/5/6, MS Exchange 2003, BMC Patrol, Deal Team University (IBM),

Cloud Solution Design (IBM)

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