Customer Service Representative

Brenda Leahy

** ******** ***** **

Gloucester, MA 01930

201-***-****

*******@*******.***

Experience:

Yankee Holidays/Amtrak Vacations

Beverly, MA

Vacation Specialist

February 2013 to Present

. Provide reservation sales services for incoming and existing

inquiries for rail vacations

. Maintain a thorough knowledge of the products we offer and

destinations we offer

. Train and support team members on software funtionalities

. Proactively qualify guest requirements

. Rotate support within department functions

On Brand 24

Beverly, MA

Assistant Supervisor

August 2012 to February 2013

. Provide customer support in a dedicated environment

. Guide customers through the website creating independence for future

transactions

. Reconcile accounts

. Train new representatives

. Support escalated calls

Unilever

Englewood Cliffs, NJ

Brand Information Specialist

June 2007 to August 2012

. Communicates all brand information on products: Lipton, Knorr,

Wishbone, St. Ives, Noxzema, Pond's, and Degree Deodorant

. Updating, adding, and discontinuing product line for Knowledgebase

used by Consumer Service representatives for consumer communication

reference

. Creating and updating e-mail responses FAQ, IVR, and Brand Development

. Project management of Product launches, promotion fulfillment, and

mass mailing

. Executes creative solutions- consumer communications, literature, etc.

. Collaborates with Research & Development, IT, Legal, Marketing, Brand

Building, and Brand Development

. Monitor consumer trends i.e. Social Media

. Team morale building

Consumer Service Representative June 2007 to October 2008

. Answered phone calls for, Lipton, Best Foods, Bertolli, Wishbone and

Knorr regarding product inquiry, history, recipes, consumer

promotions, etc.

. Survey all adverse health related issues

. Entered each call and response in database.

. Attend training courses for extensive knowledge on product

. Make recommendations on other relevant Unilever products

M. Freund

Cliffside Park NJ

Home Health Care Aid

April 06 to July 07

. Took care of 98 year old woman, health, hygiene and home

. Administered all medications

. Attended all Dr. Appointments

. Ensured home was safe and well maintained

. Communicated with family member as to the patients progress and needs

Brenda Leahy (continued)

ADVA Mahwah, NJ

Web Coordinator

Nov 05 to April 06

. Responsible for the update of content and function of internal and

external website

. Created and distributed secure password to sales teams

. Conformed website to new standard

. Updated global Human Resources site

. Kept stats of advertising hits on other websites

. Translated website from English to German

Hackensack University Med. Ctr.

Hackensack, NJ

Web Specialist/Public Relations Associate

June 02 to Nov 05

. Ensure the timely updating and editing of site content on all

departmental websites

. Integrating new online technology into websites

. Manage and coordinate departmental websites with freelance writers,

webmaster, and graphic artists

. Work with freelance writers, and departmental chairpersons in

development of content

. Development of websites for departments, conferences, gift shop (e-

commerce), and events

. Evaluate, test, and implement web tools, search engine, health

encyclopedia etc.

. Assist Public relations Department by writing press releases,

providing assistance with events

. Proof reading and editing websites, annual reports, advertisements

press releases, and brochures

. Assisting media inquires

Education:

Computer Processing Institute - Paramus, NJ Studied Business Programming

Bergen Community College - Paramus, NJ Studied Microsoft Certified Web

Development

Technical Support:

Full Microsoft Office Support, SABRE, HTML, FrontPage, Photoshop

Contact this candidate