G opala Krishnan P

**/* **************** ***** *****: +91-909**-***** acf4i0@r.postjobfree.com

Objective

A dynamic professional with more than 7.5 years of experience in the areas of BPO, KPO, Document

procession, XML and HTML Coding, Operations, Quality Assurance, Process Mapping & Process Flow.

Proficient in Managing, Training, Knowledge transfer, Service standards for Business Excellence, Client

relationship, Targeting customer care, Satisfaction and Retention. Possess excellent interpersonal,

communication & organizational skills with proven abilities as dynamic team player.

Skills

Well experienced Equation coding using Development of Training Materials

Latex2e software Proficient in Word, PowerPoint, Excel

Experienced in HTML, XML, and In design Public & Media Relations/Monitoring

CS2 New Creation Takeoff

Web & Print Content Development Creative Team Leadership

Internet (Web Mining, Web Process, Web Document Conversion/Editing

Searching)

Recent Awards

Award of Excellence for New project Administered (Vee Technologies, Salem), 2011

Professional Experience

Vee Technologies, Salem – Vee Technologies is a premier Business Process Outsourcing (BPO) services

provider in India, with focus on transaction processing.

Production Coordinator (Media Tracking), 9/2009 to Present

Vee Technologies is a global services company dedicated to helping organizations of all sizes to improve

their business outcomes. Our highly trained, dedicated and passionate team works as a trusted, extended

arm for customers around the world with their critical and strategic processes.

Selected Accomplishments:

Supporting management and staff to help create their own successful and productive and become

effective team.

Handling and swiftly resolving client complaints in a professional and effective manner (Mail and

Phone conversation).

Maintaining good staff relations through effective communication, leadership, discipline and

motivation.

Team building program through the creation and co-ordination of team efforts, and produce

collaborative solutions requiring multiple specialized skills.

Results-oriented professional with a strong work ethic who takes initiative, identifies problems, and

offers creative solutions for implementation.

Excellent organizational, listening, planning, public speaking skills and multitasking ability.

Page 2 Phone: 91-909**-*****

Scientific Publishing Services, Chennai – SPS is a pioneer in the publishing outsourcing business and

introduced this concept more than 30 years back.

Copy Editor-Coordinator, 10/2006 to 5/2009

SPS is a full-service KPO partner offering services that cater to a broad spectrum of areas in publishing,

finance, accounting, marketing, and design requirements of its clients. SPS was started in 1995 as a

service provider to the STM (science, technology, and medicine) publishers and continues to leverage its

strengths in technology, production, and process management to provide the best-of-breed solutions and

services.

Selected Accomplishments:

File allocation and handling author corrections (Mail)

To convert the manuscript (Tex and word files) received from author and structured the files (xml or

Tex document), and copy-edit the files (STM Journals) as per authors specifications

Proof Reading

Demonstrated ability to distribute mail and maintain files

Highly experienced in tracking and reporting on specific projects and assumed deadlines

Generated reports by running queries

Thymus Solutions Pvt Ltd, Chennai – Thymus Solutions Inc is a global company with end to end

solutions for Business Process Outsourcing.

XML Coder, 2/2005 to 9/2006

The firm is an end-to-end outsourcing services provider with BPO centers at various locales offering

various services such as Data Management, Content Management, Pre Press, CAD Designing,

Digitization, Software Development and Maintenance, System Migration.

Selected Accomplishments:

To comprise or delete the copy-editing corrections in the S200, S300, and Auto files

To convert the word document to TEX format using Latex 2e and corrections

Verifying the documents with hard copy from the author and error detecting and correcting the

document

Vserve Solutions, Coimbatore– Vserve is best described as a business process outsourcing company

specializing in the fields of Data Entry, Catalog Processing and E Commerce.

Conversion/Operator, 2/2003 to 11/2004

Vserve is best described as a business process outsourcing company specializing in the fields of Data

Entry, Catalog Processing and E Commerce. Ever since our inception our focus has been in providing our

clients with services that is reliable and cost effective.

Page 3 Phone: 91-909**-*****

Selected Accomplishments:

Converting the PDF document into word document using Abby Fine Reader 8.0

Formatting the word document aligning the text as per author’s requirement

Quality checking and uploading the document for further processing.

Form Filling and QC Process

Technology

Software: MS Office 2010 (Word, Access, Excel, PowerPoint), Latex 2e, Quark Express,

Adobe Writer.

Platform: Windows XP, Windows 7

Hardware/Networking: Computer assembling, Installation, maintenance & troubleshooting.

Additional Skills

Diploma in Post Graduate Diploma in computer application from CCI Institute of Education, Salem.

Education

Periyar University, Salem

Master of Commerce, 2002-2003

Major: Commerce

College: Salem Sowdeswari College

Periyar University, Salem

Bachelor of Commerce, 1999-2002

Major: Commerce

College: Salem Sowdeswari College

Bala Bharathi Matriculation Higher Secondary, Salem

HSC, 1999

Major: Commerce

Personal Dynamic

Date of Birth 26-August-1981

Marital Standing Married

Languages English, Tamil

Gender Male

The information furnished above is true and correct to the best of my knowledge.

Gopala Krishnan P

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